Danielle Mulvihill, PMP
Ottawa,Canada
Summary
Dynamic professional with extensive experience managing and leading projects and operations to drive organizational success. Proven track record of developing creative solutions that reduce costs, increase operational efficiency and improve employee engagement. Skilled in cultivating relationships with key stakeholders and implementing best practices to ensure compliance. Expertise in strategic planning, finance and budgeting, HR and change management. History of success in developing and implementing policies and standard operating procedures (SOPs). Proactive in leveraging analytics to identify opportunities for improvement and utilizing digital tools to streamline processes. Adept at creating organizational structures that support company goals, foster a positive working environment, and maximize employee productivity. Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Known for effective collaboration and delivering dependable outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
The Dementia Society of Ottawa and Renfrew County
12.2015 - Current
- Provides leadership and effective management of the day-to-day remote and hybrid work operations to support culture and growth
- Oversees all aspects of Human Resources
- Oversee budget, including quarterly forecasts
- Research, recommend (to board) and implement innovative employee retention strategies
- Ensure compliance with all legislation: employment, privacy, etc.
- Ensure employees have the tools and systems that they need to operate efficiently in a remote and asynchronous work environment
- Define, implement, and revise operational policies and guidelines.
- Analyze business operations and implement strategies to improve operational cohesiveness.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Manage budgets and resources, optimizing allocation for maximum impact on organizational objectives.
- Improve operational efficiency by streamlining processes and implementing innovative solutions.
- Mitigate risks by developing comprehensive contingency plans that ensure business continuity during unforeseen events or challenges.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Mentor and coach team members to foster productive and engaging work environment.
- Promote a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit/checks.
- Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Reduce operational risks while managing data to forecast performance trend
- Lead change management initiatives that facilitate organizational transformations while minimizing disruption to ongoing operations.
- Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
- Foster culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
- Achieve operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
Senior Manager Operations
Sears Canada
09.2013 - 12.2015
- Provided leadership and management of daily operations in a fast paced complex retail sales environment
- Managed employee lifecycle processes by handling onboarding, employee performance, and exits
- Utilized business acumen and experience to achieve positive environment of engaged employees
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
General Manager
American Mission Association
05.2005 - 04.2013
- Oversaw complex multi-unit/location business operation
- Oversaw all aspects of Projects, Human Resources, Information Technology, Program and Service Delivery, Retail Sales, Governance, /food and Beverage, Finance, and Facility Management
- Led annual budgeting processes including monthly reviews and quarterly forecasts
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Developed and implemented project plans and budgets to ensure successful execution.
- Managed budgets and resources diligently, ensuring projects were completed on time and within budget constraints.
- Balanced multiple simultaneous project deadlines without compromising the quality or timeliness of deliverables.
- Developed comprehensive project plans, outlining objectives, timelines, and deliverables to keep teams focused on goals.
- Ensured proper documentation was maintained throughout each step of a project''s life cycle, promoting excellent record-keeping practices and easy access to historical information.
- Delivered high-quality results consistently by adhering to industry best practices and company guidelines throughout each project lifecycle stage.
- Enhanced stakeholder satisfaction through regular updates and proactive management of expectations.
Education
Certification In Change Management Practitioner -
APMG International
08.2022
Project Management Professional (PMP) Certification -
Project Management Institute
11.2013
Diploma In Project Management -
Algonquin College of Applied Arts and Technology
12.2011
Bachelor Of Arts (B.A.) - International Development/Anthropology
Trent University
Peterborough, Ontario01.1992
Skills
- Regulatory Compliance & Policy Development
- Project Management
- Financial and Budget Management
- Team Leadership
- Decision-Making
- Data Analysis, Key Performance Indicators
- Strategic and Operational Planning
- Quality, Risk, Performance Management
- Operational Efficiency
- Process Improvement
- Facilitation and Presentations
- Clear and Precise Communication
- Report Writing, technical writing
- CSS and health sector knowledge
- Client Information Management Systems
- Service Level Agreements, (M)SAAs
Personal Information
Title: Project and Program Manager
Languages
English
Native or Bilingual
French
Professional Working
Accomplishments
- Collaborated with regional CSS team in selection of new sector wide Client Information Management System
Certification
- Project Management Professional (PMP) - Project Management Institute.
Timeline
Director of Operations
The Dementia Society of Ottawa and Renfrew County
12.2015 - Current
Senior Manager Operations
Sears Canada
09.2013 - 12.2015
General Manager
American Mission Association
05.2005 - 04.2013
Project Management Professional (PMP) Certification -
Project Management Institute
Diploma In Project Management -
Algonquin College of Applied Arts and Technology
Bachelor Of Arts (B.A.) - International Development/Anthropology
Trent University
- Project Management Professional (PMP) - Project Management Institute.
Certification In Change Management Practitioner -
APMG International
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