Danielle Morgan
Los Angeles
Summary
Accomplished health informatics and clinical training professional with 12 years of healthcare experience, including 6 years in leadership and 4.5 years as a Lead Trainer. Skilled in training workflow optimization, go-live support, and process implementation across hospitals and outpatient clinics. Experienced in coordinating cross-functional teams, developing curricula, and delivering both instructor-led and virtual training to advance healthcare initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SENIOR ITTRAINING SPECIALIST
Keck Medicine Of USC
Los Angeles
12.2021 - Current
- Led 15+ enterprise-wide go-live and workflow optimization initiatives supporting inpatient, ambulatory, and operational teams across a multi-hospital health system.
- Collaborated with 10+ cross-functional departments including Project Management, Vendors, Client Services, User Provisioning, Security, Human Resources, Clinical Operations, and IS teams, to support implementation readiness and organizational alignment.
- Developed and maintained 100+ training materials, job aids, and workflow guides to standardize processes and enhance end-user adoption.
- Trained and supported 2,000+ end users through instructor-led, virtual, and one-on-one sessions, ensuring effective knowledge transfer across hospitals and outpatient clinics.
- Supported system testing, validation, optimization, and post-implementation stabilization efforts for multiple clinical application upgrades and workflow enhancements.
- Mentored training team members by coordinating projects, delivering training, and facilitating knowledge sharing initiatives to enhance team capability and reduce support requests.
Lead Health Informatics Trainer
Defense Health Agency
McLean
12.2019 - 06.2021
- Led clinical information system implementation, onboarding, optimization, and training initiatives across military healthcare environments, supporting operational readiness and standardized workflows.
- Collaborated with clinical leadership, informatics teams, and cross-functional stakeholders to analyze workflows, support strategic process improvements, and drive system adoption across departments.
- Provided guidance and training to providers, HIM leadership, coders, and clinical support staff through group instruction, onboarding programs, clinic huddles, and stakeholder engagement sessions.
- Developed standardized training materials, workflow documentation, and instructional resources to improve operational consistency, reduce support gaps, and support organizational performance goals.
Clinical Instructor Consultant
Medasource
Indianapolis
11.2016 - 11.2019
- Prepared 5+ detailed reports monthly for patient service coordinators to
enhance patient satisfaction and clinic efficiencies. - Led training and implemented health record systems across outpatient and inpatient settings, improving system integration.
- Design, develop, implement, and evaluate training plans, curricula, and
methodology.
Electronic Health Records Training Consultant
Apex Systems
Glen Allen
09.2014 - 11.2016
- Participated in planning for new EHR modules and roll out of new
features and builds. - Worked with anesthesiologists, surgeons, ambulatory providers and
clinical staff to analyze, document, and correct EMR and process workflows.Assisted with data validation and EMR maintenance. - Developed training materials for diverse client needs and industry standards.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Conducted needs assessments to identify training gaps and opportunities.
Education
Master of Science - Health Administration
California State University, East Bay
Hayward, CA06-2023
Master of Arts - History
California State University, Long Beach
Long Beach, CA06-2014
Skills
- Cerner EHR certifications
- Clinical informatics
- EHR optimization
- Training development
- Go-live support
- Project coordination
- Change management
- Process improvement
- Cross-functional leadership
- Stakeholder engagement
- Workday proficiency
- Microsoft Office Suite
Certification
- Department of Defense Cerner Acute/Ambulatory-Cerner
- Department of Defense Information Management Training-Cerner
- Nano Tips to Streamline Work Tasks Using Microsoft Copilot
- OHC Healthcare Compliance Core Education
- USC HIPAA Education Program
Timeline
SENIOR ITTRAINING SPECIALIST
Keck Medicine Of USC
12.2021 - Current
Lead Health Informatics Trainer
Defense Health Agency
12.2019 - 06.2021
Clinical Instructor Consultant
Medasource
11.2016 - 11.2019
Electronic Health Records Training Consultant
Apex Systems
09.2014 - 11.2016
Master of Science - Health Administration
California State University, East Bay
Master of Arts - History
California State University, Long Beach