Danielle Morgan
Gravenhurst,Canada
Summary
Passionate hospitality connoisseur with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers and residents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dietary Aid
Sienna Senior Living
05.2021 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing nourishment's for residents.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Hoteal Service Assistant
Wincanton Community Hospital - NHS
09.2019 - 08.2020
- Pre-shift meeting with Team Members to organize each day
- Following all COVID-19 protocol
- Deep cleaning of required areas
- Isolation cleans, terminal cleans, and daily cleans of required areas
- Provide resident centered care
- Security checks of each wing of the hospital end of shift.
Executive Service Agent
Citigroup - Rapport
10.2018 - 07.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Outlet Manager
Fountain Restaurant - Fairmont San Jose
12.2016 - 04.2018
- Oversee day to day operations of the restaurant to guests are having an enjoyable time, engage with guests to create a memorable experience
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implement and maintain standard operating procedures and ensure quality of service
- Assist with creation of new menus, implement training and ensure adequate menu knowledge of special dietary concerns and delivery of information to the guests
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monthly review of profit and loss statements, write commentary for each line of areas of growths and expenses and forecast for upcoming months
- Maintain quality of equipment and tools, maintain a par level of all equipment in the outlet, review current operations and implement new designs
Supervisor
Thames Foyer - The Savoy Hotel
08.2015 - 12.2016
- Oversee operations for breakfast, lunch, afternoon tea and dinner and create the best possible guest experience
- Supervise Outlet team to ensure standards are being followed, foster a good working relationship with colleagues and other departments to create a positive work environment which empowers and motivates staff
- Complete star of the month nominations, rota input and login approvals in unifocus, track and approve necessary overtime, daily accounting duties, opening and closing of the restaurant
- Review Leading Quality Assurance scores and create a development plan to help improve scores
- Conduct employee performance reviews, create and implement Job Task Checklists, conduct personal development interviews
- Detailed menu knowledge, review and update menus as necessary, work alongside F&B director to implement new revenue generating ideas.
Restaurant Receptionist
Thames Foyer - The Savoy Hotel
04.2014 - 08.2015
- Organize and oversee all reservations for the restaurant, arrange the floor plan to maximize revenue for the restaurant while ensuring the best possible guest experience
- Take all necessary guest details for the reservations, arrange a special treat for anyone celebrating birthday’s, anniversaries and other special occasions
- Develop new training manuals and lead the employee-training program to implement new projects, and launch new product lines
- Assist with planning and organizing the monthly Dinner Dance, arranging floor plans and sending confirmation e-mails to the guest to confirm bookings.
Education
Registered Practical Nursing Diploma - Nursing
Georgian College of Applied Arts And Technology
Bracebridge05.2026
Leadership in Senior Living Certificate - Seniors Living Management
Conestoga College
Kitchener, Ontario12.2021
Pre-Health Sciences Pathway -
Alqonquin College
Pembroke, ON06.2021
Bachelor of Event Management -
Griffith University
Gold Coast, Australia07.2011
Hospitality Administration - Hotel Management Dipl -
Sir Sandford Fleming
Peterborough, ON06.2010
Skills
- Critical Thinking and Time management
- Employee Development
- P&L Management
- Budget Development
- Teamwork and Collaboration
- Staff Scheduling
- Performance Evaluation and Monitoring
Certification
- WHMIS Training - 2023
- Food Handlers Certificate - 2023
- Standard First Aid CPR/AED level BLS - 2023
- Workplace Health and Safety Awareness Certificate - 2023
Timeline
Dietary Aid
Sienna Senior Living
05.2021 - Current
Hoteal Service Assistant
Wincanton Community Hospital - NHS
09.2019 - 08.2020
Executive Service Agent
Citigroup - Rapport
10.2018 - 07.2019
Outlet Manager
Fountain Restaurant - Fairmont San Jose
12.2016 - 04.2018
Supervisor
Thames Foyer - The Savoy Hotel
08.2015 - 12.2016
Restaurant Receptionist
Thames Foyer - The Savoy Hotel
04.2014 - 08.2015
Registered Practical Nursing Diploma - Nursing
Georgian College of Applied Arts And Technology
Leadership in Senior Living Certificate - Seniors Living Management
Conestoga College
Pre-Health Sciences Pathway -
Alqonquin College
Bachelor of Event Management -
Griffith University
Hospitality Administration - Hotel Management Dipl -
Sir Sandford Fleming
Similar Profiles
Prabhjot KAURPrabhjot KAUR
Registered Nurse at Sienna Senior LivingRegistered Nurse at Sienna Senior Living
Gurpreet Kaur Gurpreet KaurGurpreet Kaur Gurpreet Kaur
Registered Practical Nurse at Sienna Senior LivingRegistered Practical Nurse at Sienna Senior Living
Sandleen KaurSandleen Kaur
Life Enrichment Assistant at Sienna Senior LivingLife Enrichment Assistant at Sienna Senior Living