Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Moore

San Diego,CA

Summary

I’m seeking to maintain a full-time remote or in office position that offers professional challenges utilizing interpersonal skills. I have excellent time management and problem-solving skills. My home is equipped with high speed internet and home office. I'm a detail-oriented hardworking team player with strong organizational skills I'm passionate about the work I take on and I possess strong communication skills. I'm ready to help your team achieve company goals. I have the willingness to take on added responsibilities to meet team goals. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

I'm an organized and dependable candidate whose successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

Website Manager

Roar Lux - Sept-2023- July 2024
09.2023 - 07.2024
  • Collecting and responding to user feedback through iterative improvements to site structure and content.
  • Testing and debugged site updates and prevented functional flaws from impacting public visitors.
  • Create vendor purchase orders, create invoices, and receive payments
  • Creating consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
  • Incorporate SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Designing graphics for website decoration and layout.

Web Content Manager

Queen DNA LUX LLC
12.2019 - 06.2023
  • Improved site performance through regular monitoring, updates, and troubleshooting.
  • Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
  • Enhanced user experience by optimizing website layouts and navigation features.
  • Managed website projects from inception to completion, ensuring timely delivery and adherence to budget constraints.

Call Center Representative

Direct Dermatology
06.2023 - 12.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

CUSTOMER CALL CENTER REPRESENTATIVE

Hilton Grand Vacations
07.2017 - 11.2019
  • Sell mini-vacation packages for multiple property locations following the business rules for corporate telemarking both inbound and outbound mode
  • Maintain upbeat positive and motivated demeanor especially when interacting with Hilton guests, co-workers, supervisors, and managers
  • Adhere to quality standards, meeting sales and performance goals set by management
  • Ensure guests meet minimum requirements to tour sales center
  • Provide assistance/support to other areas of the business
  • Maintain individual sales and marketing goals for performance measures
  • Make outgoing calls- callback management and miscellaneous calls as assigned
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

CUSTOMER SERVICE REPRESENTATIVE

Interview Services Of America
07.2014 - 09.2016
  • Data Collection and Processing
  • Telephone Sampling and Services
  • Online Sampling and Research
  • Performs other duties as assigned
  • Customer Satisfaction Surveys including POS invites
  • Employee and Patient Surveys
  • Validations, Reminders and Get Out the Vote campaigns
  • Call Center Satisfaction Surveys including transfer from Call Center (traditional) and ISA’s unique


  • Live telephone, focus group testing, localization and rigorous analysis
  • May answer customer telephone inquiries via email
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Call Center Representative

Direct TV
04.2013 - 06.2014
  • Professionally handle incoming requests from customers and ensure that issues are resolved promptly
  • Provide best value information and make appropriate upgrades.
  • Assist with billing inquiries
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Provide accurate product information and serve as a knowledgeable resource for the customer
  • Answering inbound calls from valued members and assisting them with their inquiries
  • Conforms with and abides by all regulations, policies, work procedures and instructions
  • Answered over 100-200 calls per shift to meet fast-paced call center demands.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Initiated termination of customer contract upon request.
  • Detailed payment options and transferred customers to the billing department for payment or further questions regarding bills.

Education

Bachelor’s Degree - Mass Communications

Rust College
04.2008

Skills

  • Quick Books
  • PowerPoint
  • MS Word
  • Website Copy
  • Site Layout
  • Website Optimization
  • Customer Transactions
  • Customer Retention
  • Active Listening Skills
  • IRIS CRM Pivotal CRM
  • Chat/IM systems
  • IOS and Android devices
  • ZOOM
  • Technical Support
  • Customer Service,Telephone Interviews Market Research
  • Website Management Software
  • Call Center Management, Business-to-Business Sales, Business-to-Customer Sales, Advertising Sales Calls
  • Field Marketing
  • Inbound & Outbound Call Handling
  • Internet Research Complaint Handling & Issue Resolution Telephone Sales & Customer Support Customer Service

Timeline

Website Manager

Roar Lux - Sept-2023- July 2024
09.2023 - 07.2024

Call Center Representative

Direct Dermatology
06.2023 - 12.2023

Web Content Manager

Queen DNA LUX LLC
12.2019 - 06.2023

CUSTOMER CALL CENTER REPRESENTATIVE

Hilton Grand Vacations
07.2017 - 11.2019

CUSTOMER SERVICE REPRESENTATIVE

Interview Services Of America
07.2014 - 09.2016

Customer Service Call Center Representative

Direct TV
04.2013 - 06.2014

Bachelor’s Degree - Mass Communications

Rust College

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Danielle Moore