Danielle Miller
Wasaga Beach
Summary
Dynamic and results-driven professional with a proven track record at Tony B’s Gift & Variety, excelling in customer service and store organization. Known for reliability and cash handling accuracy, I enhance guest experiences through thoughtful engagement and expert product knowledge, driving repeat business and fostering a welcoming atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shop Associate
Tony B’s Gift & Variety
05.2022 - Current
- Enhanced store organization by tidily arranging merchandise displays and maintaining a clean shopping environment.
- Boosted sales through suggestive selling techniques and expert product knowledge.
- Delivered excellent customer service by actively listening to concerns and providing appropriate solutions.
- Supported promotional events by creating visually appealing displays that showcased featured products.
- Assisted in product ordering and purchasing to ensure stores and vending machines were fully stocked.
- Obtained Food Safe Canada Certification and Smart Serve Certificate in compliance to rules and regulations
Airbnb Host/Manager
Tony B Rentals
06.2022 - 01.2024
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
Budtender
Groovy’s Wasaga
12.2021 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Education
High School Diploma
Skills
- Patience and empathy
- Reliability and punctuality
- Cash handling accuracy
- POS system operation
- Store maintenance
Languages
English
Native or Bilingual
Certification
I have current and up to date Cansell, Smart Serve and Food Safe Certifications
Additional Information
Part Time candle maker familiar with working with soy, coconut wax and beeswax.
Timeline
Airbnb Host/Manager
Tony B Rentals
06.2022 - 01.2024
Shop Associate
Tony B’s Gift & Variety
05.2022 - Current
Budtender
Groovy’s Wasaga
12.2021 - Current
High School Diploma
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