Danielle McPhee
Charlottetown,PE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Accounts Assistant
Indian River Farms
05.2023 - Current
- Performed administrative and clerical duties such as word processing, data entry and report generation.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained complete documentation and records of all purchasing activities.
- Created and issued purchase orders authorized by departmental managers.
- Monitored all purchase requisitions and handled adjustments with vendors.
WORKFORCE MANAGEMENT SUPERVISOR (CONTACT CENTER)
Cable Bahamas (REV)
06.2019 - 08.2022
- Conducted new employee orientation to foster a positive attitude toward organizational objectives
- Monitored internal systems to measure inbound and outbound call activity, customer feedback, and resource availability
- Liaised with key stakeholders and business partners to achieve call center objectives
- Attended company meetings to exchange product information and coordinate work activities with other departments
- Planned and prepared work schedules and assigned employees to specific duties
- Defined data and reported specifications to business stakeholders
- Designed and developed reports and analytics using modern data visualization tools.
TECHNICAL CUSTOMER SUPPORT AGENT
Cable Bahamas (REV)
09.2018 - 06.2019
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Followed up with customers regarding product functionality and overall satisfaction
- Updated and maintained database with accurate customer information and timely data entry
- Provided account information to customers and explained bill service policies and customer rights
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
CUSTOMER CARE REPRESENTATIVE
Unique Vacations (Sandals Hotel)
10.2017 - 08.2018
- Provided external and internal customers with requested information
- Obtained and examined relevant information to assess the validity of complaints and determine possible causes
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Referred unresolved customer grievances to designated departments for further investigation
- Analyzed and collected customer information to prepare product or service reports
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Virgo Car Rental
04.2013 - 02.2016
- Determined charges for services requested and arranged for billing
- Conferred with customers by telephone or in-person to provide product or service information
- Made appropriate account corrections to resolve customer problems
- Arranged for the provision of services to customers and accepted returns
- Prepared rental forms, obtaining customer signatures and other information, such as required licenses
- Explained rental fees, policies, and procedures
- Processed invoices, bills, and payments to verify the accuracy of transactions
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
DIPLOMA IN BUSINESS ADMINISTRATION CANDIDATE -
Holland College
Charlottetown, PE06.2024
HIGH SCHOOL DIPLOMA -
C.V. Bethel Senior Highschool
Nassau, New Providence06.2004
Skills
- Motivational Leadership
- Personnel Recruitment
- Customer Relations
- Software Applications
- Workforce Scheduling
- Microsoft Word
- Statistical Data Analysis
- Microsoft Excel
- Office Operations
- Administrative Support
- Payment Reconciliation
- Correspondence Management
Volunteer Experience
- Breakfast Program (Spring Park Elementary)
- PEI 2023 Canada Games (Transportation Clerk)
References
References available upon request
Additional Information
Student Speaker- Job Search Jumpstart- Holland College 2023
Learner's and Leader's Igniting Success Conference Participant 2023 (MSVU Halifax)
Study and Stay PEI Program Participant 2023 (Graduation June 2024)
Timeline
Accounts Assistant
Indian River Farms
05.2023 - Current
WORKFORCE MANAGEMENT SUPERVISOR (CONTACT CENTER)
Cable Bahamas (REV)
06.2019 - 08.2022
TECHNICAL CUSTOMER SUPPORT AGENT
Cable Bahamas (REV)
09.2018 - 06.2019
CUSTOMER CARE REPRESENTATIVE
Unique Vacations (Sandals Hotel)
10.2017 - 08.2018
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Virgo Car Rental
04.2013 - 02.2016
DIPLOMA IN BUSINESS ADMINISTRATION CANDIDATE -
Holland College
HIGH SCHOOL DIPLOMA -
C.V. Bethel Senior Highschool
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