Danielle McNamee
Guelph,Canada
Summary
Results-driven and customer-focused professional with a strong background in the food and beverage industry. Proven ability to build lasting client relationships and foster a positive team environment. Skilled in delivering high-quality service, optimizing processes, and ensuring customer satisfaction. Energetic and articulate, with a passion for driving business growth through relationship-building and strategic partnerships. Eager to leverage these skills to contribute to the success of a dynamic ingredient distributor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brand Ambassador and Bartender
Copper Rose Distillery
06.2023 - Current
- Represented the brand at events, festivals, and bars, engaging with consumers through interactive tastings, bartending, and educating them on the product’s unique qualities.
- Conducted liquor tastings to provide customers with a deeper understanding of the vodka’s flavor profile, production process, and history.
- Built strong relationships with local bars, restaurants, and liquor stores to secure new distribution deals and maintain ongoing accounts, consistently achieving and surpassing sales targets.
- Developed a deep understanding of the distillation process and effectively communicating this knowledge to consumers and clients.
- Designed and showcased new cocktails using the brand’s vodka, collaborating with bartenders to feature these drinks on menus, driving brand popularity and sales.
- Served as the lead bartender for brand events, providing a high-energy and engaging atmosphere while crafting cocktails that highlighted the vodka’s unique qualities.
Head Server
Cutten Fields Golf and Tennis Club
04.2023 - Current
- Delivered exceptional service to members in the largest sections of the patio and lounge, while providing support to fellow servers.
- Ensured personalized experiences for members, addressing complaints and special requests professionally.
- Trained and mentored new servers, fostering a positive and efficient work environment.
- Coordinated event setups and teardowns, contributing to smooth operations throughout the year.
- Managed nightly closing duties, including securing the building and maintaining safety standards.
- Updated the Point of Sale system for accurate order processing and billing.
- Collaborated with management to enhance service standards and operational efficiency while maintaining a clean, safe work environment.
Head Bartender/Bar Supervisor
The Stampede Ranch
09.2019 - 09.2024
- Managed large sections of the bar, delivering prompt and attentive service to enhance customer satisfaction.
- Trained, mentored, and supervised new bartenders, creating a positive and efficient work environment.
- Worked long hours and late-night shifts with professionalism, maintaining high energy levels.
- Conducted regular inventory checks, placing orders to maintain stock levels.
- Closed and balanced tills each night, ensuring accurate financial records.
Bartender and Server
St. Louis Bar & Grill
07.2020 - 04.2022
Bartender and Server
Old English Pub
04.2019 - 08.2019
Bartender and Server
Brockville Country Club
09.2017 - 08.2019
Shift Supervisor
Subway
07.2015 - 06.2018
Education
Bachelor of Science (B.S.) - Food Science
University of Guelph
Guelph, ON12-2024
Secondary School -
Brockville Collegiate Institute
Brockville, ON06.2018
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Conflict Resolution
- Project Management
- Time Management
References
Chief Operating Officer of Cutten Fields Golf and Tennis Club - Craig Moore
Chief Executive Officer of Copper Rose Distillery- Melissa Roberts
Certification
Ontario Smart Serve Certification – Issued [June, 2023]
Food Safety Handlers Certification – Issued [July, 2023]
Timeline
Brand Ambassador and Bartender
Copper Rose Distillery
06.2023 - Current
Head Server
Cutten Fields Golf and Tennis Club
04.2023 - Current
Bartender and Server
St. Louis Bar & Grill
07.2020 - 04.2022
Head Bartender/Bar Supervisor
The Stampede Ranch
09.2019 - 09.2024
Bartender and Server
Old English Pub
04.2019 - 08.2019
Bartender and Server
Brockville Country Club
09.2017 - 08.2019
Shift Supervisor
Subway
07.2015 - 06.2018
Secondary School -
Brockville Collegiate Institute
Ontario Smart Serve Certification – Issued [June, 2023]
Food Safety Handlers Certification – Issued [July, 2023]
Bachelor of Science (B.S.) - Food Science
University of Guelph
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