DANIELLE MCNABB
Toronto,Canada
Summary
Dynamic and results-driven professional with over 9 years of experience in customer service and 5 years in the health and fitness industry. Skilled in operations management, leadership, and team building, with a proven track record of driving team success and delivering exceptional client experiences. Passionate about promoting health, wellness, and customer satisfaction. Ready to leverage experience to drive success and innovation in a new role.
Overview
15
15
years of professional experience
Work History
General Manager
StretchLab
11.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Senior Group Fitness Trainer
F45
10.2022 - 11.2023
- Coached classes of up to 36 members
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury
- Demonstrated movement patterns with regressions and progressions to meet diverse fitness levels
- Collaborated with other instructors to create a motivating and upbeat environment
Assistant Manager & Head Trainer
F45 Training
10.2021 - 10.2022
- Instructed classes up to 36 members
- Developed strong relationships with all members by maintaining a positive and encouraging attitude
- Responsible for membership sales across two studios
- Follow up with new members and relay feedback to all coaches
- Manage social media accounts
- Maintain a clean and organized studio to ensure member satisfaction
Server & Bartender
The Scotland Yard
07.2020 - 10.2021
- Greeted tables in a polite and positive manner
- Served food and beverages promptly with focused attention to customers needs
- Entered orders and managed bills on Auphan POS system
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant standards
Personal Trainer
Independent
06.2018 - 10.2020
- Designed specific workout routines for individual clients based on performance ability
- Motivated clients to stay on track with an encouraging and friendly approach
- Demonstrated exercise modifications and progressions to a wide range of fitness levels
- Helped clients reach personal fitness goals through realistic objectives
- Maintained up to date knowledge of fitness training methods
Education
Advanced Health and Fitness -
Bryan College
01.2018
Skills
- Strong work ethic
- Well organized
- Upbeat and outgoing personality
- Motivated by problem solving
- Collaborative
- Communication
- Operations management
- Leadership and team building
Timeline
General Manager
StretchLab
11.2023 - Current
Senior Group Fitness Trainer
F45
10.2022 - 11.2023
Assistant Manager & Head Trainer
F45 Training
10.2021 - 10.2022
Server & Bartender
The Scotland Yard
07.2020 - 10.2021
Personal Trainer
Independent
06.2018 - 10.2020
Advanced Health and Fitness -
Bryan College
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