Danielle McGorman
Stratford,ON
Summary
Committed professional with over a decade of customer service expertise and two years of veterinary assistance experience. Exhibits adaptability in dynamic environments while maintaining composure under pressure. Enthusiastic team player who approaches challenges with an open, empathetic mindset, fostering collaboration and understanding. Exceptional communication skills enhance effective problem-solving and elevate customer satisfaction.
Overview
12
12
years of professional experience
Work History
Veterinary Assistant
Avon Pet Hospital
Stratford, Ontario
08.2023 - Current
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Prepared and maintained sterilization of medical equipment and examination rooms.
Pet Store Clerk
Fortune Pet Mart
Stratford, Ontario
08.2023 - Current
- Handled cash register operations and processed customer transactions accurately.
- Greeted customers and provided friendly education and assistance with selecting pet food, accessories, and supplies.
- Maintained cleanliness and organization of store displays and aisles.
Floor Manager/Server
Madelyn's Diner
Stratford, Ontario
07.2013 - 04.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted with kitchen preparation during peak times as needed.
- Resolved conflicts among employees and with customers in an effective, respectful manner.
Education
High School Diploma -
St. Michael's Catholic Secondary
Stratford, ON06-2016
Skills
- Conflict resolution
- Problem solving
- Attention to detail
- Excellent communication
- Emotional intelligence
- Staff training
- Time management
- Inventory management
Paw Print Initiative
- Upon witnessing the growing economic strain on low-income clients, created and lead a company wide initiative to offer free-of-charge ink paw and nose prints, including fur clippings to all pet owners who lost their beloved companion regardless of ability to pay. Offered resources for grief support after losing a pet and created a guide for fellow staff to use when speaking about euthanasia with pet parents. Always strove to go above and beyond the job description to provide compassionate and personalized care to all pets and their owners.
Timeline
Veterinary Assistant
Avon Pet Hospital
08.2023 - Current
Pet Store Clerk
Fortune Pet Mart
08.2023 - Current
Floor Manager/Server
Madelyn's Diner
07.2013 - 04.2023
High School Diploma -
St. Michael's Catholic Secondary