Danielle Massan
Représentante Service Client
Ottawa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Team Member
Loblaws
8 2023 - Current
- I provided a welcoming environment and addressed diverse customer needs.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
- Operated register to process payments and collect cash payment for order totals.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted with inventory counts and stocking of merchandise.
Restaurant Manager Assistant
Benoit Benjamin
07.2022 - 01.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Processing of the manager's mail and e-mails, filing and archiving of documents
- Physical and telephone reception of visitors and customers
- Diary keeping with appointment management
- Supervised all areas of restaurant to keep it clean and well-maintained.
intership in a import export compagny
Sahi Emmanuel
07.2020 - 11.2020
- Utilized logistics software to manage, monitor and track shipments from origin to destination
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service
- Obtained necessary import and export licenses and permits for shipments.
Education
Master of Arts - Public And International Business
University of Ottawa
Ottawa, Canada 09.2023 - Current
Bachelor's Degree - International Business
Europeans Business School
10.2019 - 05.2022
High School Diploma - Literary Series
Raggie Anne Marie IRMA - GRAND
09.2016 - 05.2019
Skills
Microsoft PowerPoint
Adobe Photoshop
Problem-Solving
Multitasking
Data Entry
Organization
Professionalism
Effective Communication
Payment Processing
Active Listening
Volunteer Experience
04/2019, present, Volunteer of the Orphans' Aid Association, Collection of donations, Organization of the course of activities, Communication member
Timeline
Master of Arts - Public And International Business
University of Ottawa
09.2023 - Current
Restaurant Manager Assistant
Benoit Benjamin
07.2022 - 01.2023
intership in a import export compagny
Sahi Emmanuel
07.2020 - 11.2020
Bachelor's Degree - International Business
Europeans Business School
10.2019 - 05.2022
High School Diploma - Literary Series
Raggie Anne Marie IRMA - GRAND
09.2016 - 05.2019
Team Member
Loblaws
8 2023 - Current