Danielle Marin
San Jose,CA
Overview
9
9
years of professional experience
Work History
SHIFT MANAGER
Starbucks Coffee Company
10.2021 - Current
- Led team of baristas, optimized workflow, and enhanced customer satisfaction
- Implemented training program resulting in improved service quality and efficiency
- Fostered positive team environment, coordinated shift schedules, and mentored new hires
- Collaborated with management to implement store-wide improvements
- Introduced creative promotional strategies, boosting sales during off-peak hours
- Maintained accurate inventory records and cash handling procedures
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided exceptional customer service, resolving issues promptly
- Supported team members during high-stress periods, maintaining a positive atmosphere
- Spearheaded operational improvements, fostering a culture of excellence
- Empowered team members, driving continuous growth and customer loyalty
- Kept employees operating productively and working on task to meet business and customer needs.
PUBLIC SERVICE ATTENDANT
East Bay Regional Park District
04.2016 - 09.2019
- Welcomed visitors, enforced park rules, and maintained facilities
- Developed strong communication skills and fostered positive relationships with diverse patrons
- Streamlined check-in processes, reducing wait times and improving visitor satisfaction
- Implemented efficient system for tracking park usage and attendance
- Coordinated with park rangers and maintenance staff to ensure safe, clean environments
- Contributed to team efforts in organizing community events
- Meticulously maintained park records and financial transactions
- Ensured accuracy in daily reports, contributing to improved park management
- Provided exceptional customer service, addressing visitor inquiries and concerns
- Assisted in emergency situations, ensuring visitor safety and comfort
Education
High School -
Antioch High School
Antioch, Ca06.2017
Skills
- Team Leadership
- Customer Engagement
- Cash Handling
- Inventory Management
- Conflict Resolution
- Time Management
- Problem Solving
- Adaptability
- Decision Making
- Flexibility
- Interpersonal Skills
- Analytical Thinking
- Attention to Detail
- Training and mentoring
Timeline
SHIFT MANAGER
Starbucks Coffee Company
10.2021 - Current
PUBLIC SERVICE ATTENDANT
East Bay Regional Park District
04.2016 - 09.2019
High School -
Antioch High School
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