Danielle Mans
Brantford
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Manager/cook/server
Skyway cafe
Brantford
10.2021 - Current
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory and supplies to ensure materials were available when needed.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Cook/server/keyholder
Lonnie's on Market
Brantford
06.2008 - 01.2025
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Worked effectively in team environments to make the workplace more productive.
Personal Support Worker
Bayshore Home Health
Brantford
05.2013 - 06.2018
- Prepared meals according to dietary needs of individuals served.
- Supported bathing, dressing and personal care needs.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Shift Supervisor/keyholder
Harvey's Restaurant
Brantford
09.2002 - 07.2012
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Monitored and maintained equipment to ensure operational efficiency.
- Monitored staff performance to ensure quality standards were met.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to team members based on their strengths and skill sets.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Resolved customer complaints and reported issues to senior management.
- Utilized POS systems efficiently for order processing and inventory management.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
Certificate - Personal Support Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2012
Certificate - General Arts And Science
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2010
High School Diploma -
North Park Collegiate
Brantford, ON06-2004
Skills
- Team building
- Inventory management
- Customer service
- Food safety
- Cash handling
- Effective communication
- Time management
- Team leadership
- Managing operations and efficiency
- Teamwork and collaboration
Timeline
Manager/cook/server
Skyway cafe
10.2021 - Current
Personal Support Worker
Bayshore Home Health
05.2013 - 06.2018
Cook/server/keyholder
Lonnie's on Market
06.2008 - 01.2025
Shift Supervisor/keyholder
Harvey's Restaurant
09.2002 - 07.2012
Certificate - Personal Support Worker
Mohawk College of Applied Arts And Technology
Certificate - General Arts And Science
Mohawk College of Applied Arts And Technology
High School Diploma -
North Park Collegiate