Danielle Lowe
Paradise,NL
Summary
Dynamic leader with a proven track record at Jumping Bean and McDonald's, enhancing operational efficiency and customer satisfaction. Expert in staff management and problem-solving, I excel in creating a positive atmosphere and driving team performance. Skilled in effective communication, I consistently exceed service expectations, demonstrating reliability and a professional demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Barista
Jumping Bean
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cafe Manager
Jumping Bean
06.2021 - 07.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Manager
McDonald's
01.2018 - 06.2021
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
GED -
Thrive
St. John's, Canada2021
Skills
- Professional Demeanor
- Effective Communication
- Reliability
- Problem-Solving
- Time Management
- Verbal and written communication
- Staff Management
- Schedule Preparation
- Decision-Making
- Positive Attitude
- Attention to Detail
Referances
Available upon request.
Timeline
Barista
Jumping Bean
08.2022 - Current
Cafe Manager
Jumping Bean
06.2021 - 07.2022
Manager
McDonald's
01.2018 - 06.2021
GED -
Thrive
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