Danielle Lingley
Montréal,Canada
Summary
- I have extensive years of experience working in customer service. I am bilingual in English and French.
- Proficient with Salesforce, Customer service, Collection, MS-Office (Excel, PowerPoint, Word), OrderTracking and have a typing speed of 30-35 words/minute.
- I was responsible for answering inbound and outbound call as well as emails and chat support for French and English speaking customers, responsible for modifying orders and tracking them, updating the customers on loyalty offers and promotions and product information.
- Answered the calls and created cases and assigned each case to the correct department.
- Processed reimbursement for defective items or for missing items or packages , used Salesforce, MS-excel to manage the customer data, track the orders using OMNI system.
- Problem solving to work with customers to settle their debts and ensure payment plans are recorded and communication with customers were documented
Overview
24
24
years of professional experience
Work History
E-Commerce Specialist
Group Dynamite
Montréal, QC
02.2024 - 10.2024
- Took inbound and outbound call, regarding the product information from English and French speakers
- Responsible for changing the orders and tracking them, updating the customers
- Answer the calls and prepare the cases, transfer them to the concerned department
- Prepare for reimbursement if any return or defect on the project
- Used Salesforce, MS-excel to manage the customer data
- Track the orders using OMNI system
Customer Service Specialist
BMO
Montréal, Québec
05.2022 - 11.2022
- Delivered exceptional service to BMO customers and prospects
- Identified customer needs and provided advice and guidance regarding financial solutions that were in the best interests of customers
- Worked collaboratively within the call centre and with BMO partners to deliver the desired customer-experience and achieve overall business objectives
- Identified customer needs and initiated referrals to BMO colleagues
- Supported customers' requests for banking services, including handling transactions
- Online and telephone banking password reset
- Advised customers on services for better banking
- Used MS-excel to manage customers data
- Data entry
Customer Service Specialist
Akelius
Montréal, Québec
01.2020 - 04.2021
- Helped residents by providing information about their rental payments
- Assisted residents in dispatching appropriate emergency response regarding plumbing emergencies and electrical issues
- Created requests by opening work order tickets and scheduling or escalating all requests or issues to the correct department
- Used MS-excel to manage customers data
- Data entry
Customer Service
Atelka Rogers
Montréal, QC
01.2015 - 10.2016
- Regular customer service (Telephone then regular chat)
- Served customers with their mobile phone
- Changed plan
- Solved any billing issue
- Added plans for travel
- Business specialist E chat
- Assisted customers with online discounts related to their employment
- Solved any problem concerning their billing
- Changed plan
Customer Service Cashier
Zellers
Montréal, Québec
01.2008 - 12.2008
- Greeted customers
- Advised customers on products
- Sell membership cards
- Made payments using a cash register
Independent Sales Specialist
Avon
Montréal
01.2008 - 12.2008
- Presented products and promoted special offers
- Made orders and prepare invoices
- Went door-to-door to recruit new customers
Cashier
Centre Pizza
Montréal, Québec
01.2005 - 12.2005
- Greeted customers
- Served customers
- Made payments using a cash register
Cashier
Loblaws
Montréal, Québec
01.2003 - 12.2003
- Greeted customers
- Advised customers on products
- Made payments using a cash register
Volunteer
Montréal, Québec
01.2001 - 12.2001
- Volunteer Family daycare
- Ensured the safety of the children
- Animated activities
- Cooked meals
- Cleaned the premises
Education
Western Laval High school -
01.2001
Skills
- Salesforce
- Customer service
- Collection
- MS-Office
- Excel
- PowerPoint
- Word
- Order Tracking
- Typing speed 30-35 words/minute
Timeline
E-Commerce Specialist
Group Dynamite
02.2024 - 10.2024
Customer Service Specialist
BMO
05.2022 - 11.2022
Customer Service Specialist
Akelius
01.2020 - 04.2021
Customer Service
Atelka Rogers
01.2015 - 10.2016
Customer Service Cashier
Zellers
01.2008 - 12.2008
Independent Sales Specialist
Avon
01.2008 - 12.2008
Cashier
Centre Pizza
01.2005 - 12.2005
Cashier
Loblaws
01.2003 - 12.2003
Volunteer
01.2001 - 12.2001