Danielle Lewis
Sacramento
Summary
Dynamic Front Office Lead recognized for exceptional customer interaction and adeptness in addressing inquiries with professionalism. Proactive approach to responsibilities, consistently demonstrating a positive demeanor and strong work ethic. Equipped with excellent verbal and written communication skills, complemented by effective time management abilities to enhance operational efficiency. Committed to fostering a welcoming environment that prioritizes customer satisfaction and team collaboration.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Natomas Crossing Dental Care
Sacramento, CA
04.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed documentation and verification of provider credentials to uphold quality assurance protocols.
- Reviewed and prioritized aging insurance accounts to facilitate prompt follow-up and improve cash flow.
- Managed comprehensive processing of patient refunds, addressing inquiries and resolving discrepancies efficiently.
- Resolved appeals and provider disputes, leading to improved stakeholder satisfaction. Enhanced communication strategies, resulting in quicker resolution times. Strengthened provider relationships, contributing to a more efficient dispute resolution process.
- Reviewed and analyzed patient accounts systematically to enhance billing accuracy and support revenue cycle management.
- Achieved accurate posting and balancing of paper checks and credit checks, enhancing financial reporting. Improved transaction processing efficiency through meticulous record-keeping. Contributed to overall financial accuracy and reliability.
- Managed weekly posting of Delta Dental checks, contributing to efficient financial operations exceeding $45k.
- Implemented necessary Trojan updates for Dentrix to ensure optimal performance and reliability.
Benefits Coordinator
Natomas Crossing Dental Care
Sacramento, CA
08.2023 - 05.2024
- Communicating with insurances and getting full breakdowns for new patients and existing patients with new insurance.
- Contacting patients when their insurance is termed and if there is an updated cost.
- Entering and updating plans in dentrix.
Patient Care Coordinator
Natomas Crossing Dental Care
Sacramento, CA
09.2021 - 08.2023
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, and scheduled appointments.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Store Manager
Foot Locker
Roseville, CA
03.2019 - 01.2020
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
GED -
Charter School
Turlock, CASkills
- Workflow optimization
- Customer service
- Customer relations
- Effective multitasking
- Scheduling and calendar management
- Team management
- Administrative skills
- Issue handling
- Data entry
- Schedule management
- Training and coaching
Timeline
Front Office Manager
Natomas Crossing Dental Care
04.2024 - Current
Benefits Coordinator
Natomas Crossing Dental Care
08.2023 - 05.2024
Patient Care Coordinator
Natomas Crossing Dental Care
09.2021 - 08.2023
Store Manager
Foot Locker
03.2019 - 01.2020
GED -
Charter School