Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Lewis

Sacramento

Summary

Reliable Front Office Lead known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Overview

9
9
years of professional experience

Work History

Front Office Manager

Natomas Crossing Dental Care
04.2024 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed patient billing processes for timely, accurate payments.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Processed dental insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with coding and billing tasks.

Benefits Coordinator

Natomas Crossing Dental Care
08.2023 - 05.2024
  • Communicating with insurances and getting full breakdowns for new patients and existing patients with new insurance.
  • Contacting patients when their insurance is termed and if there is an updated cost.
  • Entering and updating plans in dentrix.

Patient Care Coordinator

Natomas Crossing Dental Care
09.2021 - 08.2023
  • Delivered excellent patient experiences and direct care.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved customer complaints using established follow-up procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, and scheduled appointments.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Salon Manager

California Sun
03.2020 - 08.2020
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.

Store Manager

Foot Locker
03.2019 - 01.2020
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Sales Associate

Kids Footlocker
07.2016 - 02.2019
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

No Degree -

E Academy Charter At Crane School
Turlock, CA

Skills

  • Reception operations
  • Office correspondence
  • Oral and writing communication
  • Policy and procedure modification
  • Training and coaching

Timeline

Front Office Manager

Natomas Crossing Dental Care
04.2024 - Current

Benefits Coordinator

Natomas Crossing Dental Care
08.2023 - 05.2024

Patient Care Coordinator

Natomas Crossing Dental Care
09.2021 - 08.2023

Salon Manager

California Sun
03.2020 - 08.2020

Store Manager

Foot Locker
03.2019 - 01.2020

Sales Associate

Kids Footlocker
07.2016 - 02.2019

No Degree -

E Academy Charter At Crane School

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Danielle Lewis