Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danielle Lee

Halifax,NS

Summary

I am an enthusiastic and motivated individual passionate about customer service. I consider myself a team player works well both independently and within team settings to achieve goals. I am a skilled communicator and problem solver committed to creating positive customer experiences. I'm a very organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am more than willing to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Designer Shoe Warehouse
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered prompt service to prioritize customer needs.

Cashier

Lawtons Drugs
11.2020 - 06.2022
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

Certificate - French Course

ILSC Montreal
Montreal, QC
06.2023

High School Diploma -

Charles P. Allen High School
Bedford, NS
06.2022

Skills

  • Inbound and Outbound Calling
  • Billing Adjustments and Refunds
  • Guest Satisfaction
  • Calm and Professional Under Pressure
  • Product Knowledge
  • Sales and Upselling

Languages

French
Professional Working

Timeline

Customer Service Associate

Designer Shoe Warehouse
06.2022 - Current

Cashier

Lawtons Drugs
11.2020 - 06.2022

Certificate - French Course

ILSC Montreal

High School Diploma -

Charles P. Allen High School
Danielle Lee