Danielle Labbé
Victoria,BC
Summary
Dynamic crisis counselor and supply technician with proven expertise in deescalating crises and optimizing supply chain workflows. At Crossroads for Women, excelled in rapid response and empathy, ensuring client safety and support. Demonstrated leadership in training staff and managing inventory, enhancing team efficiency. Skilled in active listening and logistics coordination, achieving significant improvements in client and operational outcomes.
Overview
11
11
years of professional experience
Work History
Crisis Counselor
Crossroads for Women
Moncton, NB
02.2018 - 09.2018
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Supply Technician
Canadian Armed Forces
Gagetown, NB
07.2007 - 02.2018
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Resolved discrepancies between purchase orders and invoices promptly, ensuring accurate billing information was maintained.
- Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
- Assisted in budget preparation and monitoring, ensuring adequate financial controls were in place for purchasing activities.
Skills
Exceptional listener
Patient
Great team player
Strong leadership skills
Punctual
Calm in a crisis
Maintain client confidentiality
Ability to calm those in crisis
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Crisis Counselor
Crossroads for Women
02.2018 - 09.2018
Supply Technician
Canadian Armed Forces
07.2007 - 02.2018