Danielle Knight
Barrie,ON
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Indigo Books & Music
Barrie, ON
09.2023 - Current
- Assisted in processing orders and managing returns to ensure customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Pet Valu
Barrie, ON
04.2021 - 02.2022
- Assisted customers in selecting products, providing exceptional service to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring a welcoming environment for shoppers.
- Operated cash register efficiently, processing transactions accurately and managing cash flow.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Giant Tiger
Barrie, ON
10.2017 - 07.2020
- Assisted customers with product selection and provided tailored recommendations.
- Maintained visual merchandising standards to enhance product presentation and appeal.
- Built relationships with customers to encourage repeat business.
Office Assistant-Temp
Shoppers Home Health Care
Barrie, ON
01.2015 - 03.2015
- Coordinated scheduling of appointments, optimizing patient access to services and reducing wait times.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Office Administration Executive - Business
Georgian College
Barrie08-2026
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Scheduling and calendar management
- File organization
- Database entry
- Microsoft PowerPoint
- Microsoft Office
- Customer relations
- Microsoft Excel
Timeline
Customer Service Representative
Indigo Books & Music
09.2023 - Current
Retail Sales Associate
Pet Valu
04.2021 - 02.2022
Retail Sales Associate
Giant Tiger
10.2017 - 07.2020
Office Assistant-Temp
Shoppers Home Health Care
01.2015 - 03.2015
Office Administration Executive - Business
Georgian College