Danielle Kelley-MacKay
Foresthill
Summary
Dynamic and motivated professional with experience at Road Safety Inc, excelling in traffic management and public interaction. Proven ability to enhance safety and efficiency through effective communication and accident prevention strategies. Recognized for adaptability and quick learning, consistently delivering exceptional service and fostering customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Traffic Control Flagger
Road Safety Inc
09.2023 - Current
- Professionally communicated with motorists stuck in stopped traffic.
- Controlled flow of automotive traffic under direction of project supervisor.
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Organized and maintained site equipment during slow hours.
- Escorted pedestrians and young children across streets safely.
Express Service Advisor
Auburn Chrysler Dodge Jeep Ram
04.2021 - 09.2023
- Performed vehicle walk-around and documented customer concerns to drive resolution.
- Documented customer requests to facilitate communication to technicians.
- Advised customers of needed work to help make informed decisions.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Responded proactively and positively to rapid change.
Deli Assistant Manger
Wortons Foresthill Grocery
10.2019 - 05.2021
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
Assistant Manager
Taco Bell
02.2014 - 10.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Del Oro High School
3301 Taylor Rd, Loomis, CA 9565006-2014
Skills
- Public interaction
- Accident prevention
- Traffic management
- delegation
- Written and verbal communication
- adaptability
- efficiency
- perceptive
- Quick learner
- enthusiastic
- motivated team player
Certification
Traffic control/flagging
blueprint reading
confined spaces
cpr
Osha 30
skid-steer
Timeline
Traffic Control Flagger
Road Safety Inc
09.2023 - Current
Express Service Advisor
Auburn Chrysler Dodge Jeep Ram
04.2021 - 09.2023
Deli Assistant Manger
Wortons Foresthill Grocery
10.2019 - 05.2021
Assistant Manager
Taco Bell
02.2014 - 10.2019
High School Diploma -
Del Oro High School
Similar Profiles
Timothy CallawayTimothy Callaway
Traffic Control Lead at Road Safety IncTraffic Control Lead at Road Safety Inc
SUNDAY ODAHSUNDAY ODAH
FEILD DATA OFFICER at Federal Road Safety CorpsFEILD DATA OFFICER at Federal Road Safety Corps
Sanjay MitalSanjay Mital
SECRATARY at SUPREME COURT COMMITTEE ON ROAD SAFETYSECRATARY at SUPREME COURT COMMITTEE ON ROAD SAFETY