Danielle Jobson
Edmonton,AB
Summary
Over the past six years, my variety of work experience, coupled with my Bachelor of Social Work degree, has allowed me to develop my skills in the field of human services. I have excellent organizational and motivational abilities, as well as high adaptability, diligence, and a focus on a person-centered approach to practice. As I pursue a career in human services, I am dedicated to continued growth to gain both valuable knowledge and work experience, allowing me to achieve my personal and professional goals.
Overview
6
6
years of professional experience
Work History
Server
Moxies Bar & Grill
05.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Carried out complete opening, closing and shift change duties.
Front End Assistant
Costco
03.2020 - 09.2020
- Obtained a thorough knowledge of products sold in the warehouse to assist customers in locating and purchasing items.
- Worked safely and efficiently to help customers move heavy purchases, consistently exceeding expectations.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Packed boxes professionally and maintained a clean, safe work area, adhering to all Occupational Health and Safety guidelines.
Reservation Specialist/Receptionist
The L Spa & Wellness Centre
03.2021 - 08.2022
- Managed high call and email volumes while maintaining a professional demeanor and accurate recordkeeping.
- Assisted customers with making reservations and provided exceptional customer service throughout the entire booking process.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new team members on company policies and reservation procedures, increasing team efficiency.
- Participated in training programs focused on developing product knowledge and honing customer service skills for continuous personal growth within the role.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Handled cash transactions and maintained sales and payments records accurately.
Food and Beverage Attendant
The Dunes Golf & Winter Club (Seasonal)
05.2023 - Current
- Organized and prepared for golf tournament events and coordinated liquor and food sales.
- Provided courteous, friendly service while multitasking in a fast-paced environment.
- Learned golf course members' names and faces to enhance our interactions and their overall experience.
- Contributed to team success by cross-training in multiple roles across the golf establishment, ensuring seamless coverage during busy periods or staff absences.
- Stocking and inventory of all liquor supplies in beer car, kiosk and lounge areas.
- Provide responsible service of alcoholic beverages.
- Completed orders by totaling the checks and processing payments, and daily cash out at the end of every shift.
Education
Bachelor of Social Work - Social Work
MacEwan University
Edmonton, AB06.2024
Skills
- Ability to multitask
- Excellent organizational skills
- Clear and concise written and verbal communication
- Strong attention to detail
- Adaptability under pressure
- Reliability and punctuality
- Compassionate
- Self-awareness
Languages
English
Native or Bilingual
French
Professional Working
Additional Information
As part of my Bachelor of Social Work Program, I completed a total of 700 practicum hours, as well as additional volunteer hours. My practicums involved working with the Wellness Network at E4c in downtown Edmonton and École Greenview Elementary School in Millwoods. My student practicums taught me many essential skills which can be transferred across a variety of human service settings. These skills include:
- Facilitation of one to one and small group sessions to share emotional regulation strategies
- Provision of therapy and mediation services in difficult situations
- Development of activities to promote emotional wellness and positive peer interactions
- Working as part of a multidisciplinary team to support a variety of youth and street-involved individuals
Timeline
Food and Beverage Attendant
The Dunes Golf & Winter Club (Seasonal)
05.2023 - Current
Reservation Specialist/Receptionist
The L Spa & Wellness Centre
03.2021 - 08.2022
Front End Assistant
Costco
03.2020 - 09.2020
Server
Moxies Bar & Grill
05.2018 - Current
Bachelor of Social Work - Social Work
MacEwan University
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