Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Danielle Jalving

Shafter

Summary

Customer service professional with extensive experience at VXI Global Solutions LLC, specializing in call handling and effective problem resolution. Skilled in training new representatives and promoting team collaboration, consistently achieving high customer satisfaction and loyalty. Proven ability to maintain a positive attitude while delivering exceptional service. Track record of enhancing team performance and customer engagement. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Quality-driven fast food worker offering several years of restaurant experience in high volume establishments. Well-versed in cleaning and sanitizing, clearing trash and preparing order. Committed to enhancing team success through flexibility and expertise in various areas.

Overview

9
9
years of professional experience

Work History

FIS Agent

VXI Global Solutions LLC
Los Angeles
04.2022 - Current
  • Handled incoming calls and addressed customer inquiries efficiently.
  • Resolved complaints by investigating issues and offering suitable solutions.
  • Assisted in training new representatives on call center procedures.
  • Maintained a positive attitude while managing high call volumes daily.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained strong call control and quickly worked through scripts to address problems.

Sales Associate

Fitness 19
Bakersfield
05.2018 - 03.2020
  • Maintained cleanliness and organization of sales floor and equipment areas.
  • Educated clients on membership options and benefits during consultations.
  • Collaborated with team members to enhance customer service experiences.
  • Resolved customer complaints and concerns while ensuring satisfaction focus.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Associate

Wendys Restaurant
Bakersfield
01.2017 - 09.2019
  • Prepared and assembled food items according to standardized recipes.
  • Operated kitchen equipment and maintained cleanliness in work areas.
  • Provided excellent customer service during busy meal periods.
  • Managed cash register transactions and processed customer payments accurately.
  • Trained new employees on food safety practices and operational procedures.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Operated cash register to process customer payments accurately and efficiently.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Promoted food items, beverages and desserts to increase sales.

Education

Medical Assistant -

UEI College
Bakersfield, CA
08-2017

High School Diploma -

Centennial High School
Bakersfield, CA
06-2008

Skills

  • Customer service and support
  • Call handling
  • Problem solving
  • Positive attitude
  • Call handling and resolution
  • Training delivery and facilitation
  • Professional communication skills
  • Relationship management
  • Team collaboration
  • Customer service

Affiliations

  • Like being outdoors
  • Fishing
  • Gardening

Languages

English
Full Professional
Spanish
Elementary

References

References available upon request.

Timeline

FIS Agent

VXI Global Solutions LLC
04.2022 - Current

Sales Associate

Fitness 19
05.2018 - 03.2020

Associate

Wendys Restaurant
01.2017 - 09.2019

Medical Assistant -

UEI College

High School Diploma -

Centennial High School

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Danielle Jalving