Danielle Hoard
Hemet
Summary
Reliable professional in customer-focused financial transactions, known for high productivity and efficient task completion. Skilled in cash handling accuracy, fraud detection, and customer service excellence. Excel at communication, problem-solving, and adaptability to fast-paced environments, ensuring seamless operations and positive customer experiences.
Overview
23
23
years of professional experience
1999
1999
years of post-secondary education
Work History
Slot Attendant
Morongo Casino
Cabazon
11.2024 - 01.2026
- Maintained cleanliness and functionality of slot machines throughout the casino floor.
- Assisted guests in operating slot machines and understanding gameplay rules.
- Monitored machine performance to ensure proper operation and guest satisfaction.
- Provided exceptional customer service to enhance guest experiences at Morongo Casino.
- Collected money from players and paid out winnings when necessary.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Updated computerized database with player information such as name, address and contact details.
- Ensured that all players had valid identification before playing any game.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
Slot Attendant
Soboba Casino
San Jacinto
10.2019 - 07.2024
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Completed speedy and accurate repairs to maintain machines.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Ensured that all players had valid identification before playing any game.
- Updated computerized database with player information such as name, address and contact details.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Dispensed funds for machine jackpots and change for player needs.
- Maintained a professional attitude with guests while providing excellent customer service.
Relationship Banker/Manager on Duty
Chase Bank
Hemet
08.2011 - 05.2019
- Assisted customers with account inquiries and banking services.
- Built strong relationships with clients to enhance customer satisfaction.
- Educated clients on products and services to meet financial needs.
- Processed loan applications and credit requests efficiently.
- Managed customer accounts ensuring accuracy and compliance with policies.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Provided financial advice to clients based on their needs and goals.
Banker/Teller
Wells Fargo
Chino Hills
09.2002 - 06.2011
- Managed customer accounts and provided tailored banking solutions.
- Facilitated loan processing and ensured compliance with regulations.
- Developed strong relationships with clients to understand their financial needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Transmitted orders to supply cash to meet daily needs.
- Prepared official checks for customer and internal bank needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Resolved problems or discrepancies concerning customers' accounts.
- Processed wire transfers for customers both domestically and internationally.
- Cross-sold additional bank products when applicable to meet customer needs.
- Assisted customers in opening new accounts and completing required paperwork.
- Trained employees on cash drawer operation.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
Temescal Canyon High School
Lake Elsinore, CASkills
- Customer assistance
- Compliance adherence
- Client interaction
- Filing and data archiving
- Call handling
- Reception management
- Transaction processing
- Financial product sales
- Credit solutions guidance
- Relationship building and management
- Teller background
- Loans
- Financial advising
- Branch management
- Cash vault audit
- Loan processing
Languages
Spanish
Professional
Timeline
Slot Attendant
Morongo Casino
11.2024 - 01.2026
Slot Attendant
Soboba Casino
10.2019 - 07.2024
Relationship Banker/Manager on Duty
Chase Bank
08.2011 - 05.2019
Banker/Teller
Wells Fargo
09.2002 - 06.2011
Temescal Canyon High School