Danielle Hoagland
Stockton
Summary
Professional with experience in identifying operational improvements and effectively communicating strategies to management. Demonstrated proficiency in administrative tasks, including data entry and document management, while maintaining a focus on customer service excellence. Utilized problem-solving skills to address conflicts between customers and employees, contributing to a positive work environment. Experienced in cash handling and team coaching, fostering productivity and safety within the workplace.
Overview
6
6
years of professional experience
Work History
Shift Lead
Taco Bell
Concord
09.2018 - 05.2024
- Identified opportunities for operational improvements and communicated them to management.
- Performed administrative tasks including filing documents, data entry.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Clayton Valley Charter High School
Clayton, CA06-2015
Skills
- Cash handling
- Employee training
- Inventory management
- Customer service
- Team building
- Time management
- Performance coaching
- Customer service focus
- Coaching and mentoring
- Team coaching
Timeline
Shift Lead
Taco Bell
09.2018 - 05.2024
High School Diploma -
Clayton Valley Charter High School