Danielle Hewitt

• Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
• Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
• Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
• Assisted in annual budget planning by providing insights into past trends and forecasts for future part requirements based on industry data.
• Streamlined order processing for faster customer service and improved satisfaction rates.
• Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
• Implemented quality control procedures to reduce instances of incorrect or damaged parts being received from vendors.
• Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
• Improved overall efficiency by cross-referencing multiple supplier catalogs when sourcing hard-to-find parts.
• Maintained accurate electronic records using specialized inventory software to ensure real-time updates across all departments involved in part procurement processes.
• Examined returned parts for defects and exchanged defective parts or refunded money.
• Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.

• Managed receiving operations and proper storage of incoming materials.
• Facilitated clear communication between departments regarding material needs and availability.
• Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
• Optimized material flow by implementing efficient inventory management systems.
• Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
• Implemented best practices in warehouse organization for easy access and retrieval of materials.
• Maintained accurate records, enabling better tracking and forecasting of material requirements.
• Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
• Reduced downtime in production by ensuring timely delivery of materials to various job sites.
• Identified opportunities for process improvements within the material coordination function, leading to increased efficiency and reduced waste.
• Trained, motivated, and instructed team of 3 employees staging and preparing items for deliveries.
• Developed strong relationships with vendors to ensure consistent supply chain performance.
• Streamlined procurement processes for cost savings and increased efficiency.
• Collaborated with suppliers to negotiate pricing and delivery schedules, achieving cost savings without compromising quality.
• Resolved delivery discrepancies, maintaining strong relationships with suppliers and ensuring compliance with contractual obligations.
• Streamlined inventory management processes, enhancing efficiency across multiple storage locations.
• Supported project managers in budgeting for materials, contributing to more accurate financial planning.
• Coordinated emergency procurement during supply chain disruptions, minimizing project delays.
• Assisted in development of recycling program for unused materials, supporting environmental sustainability efforts.
• Analyzed historical material usage data to predict future needs, contributing to more strategic planning and budgeting.

Also contributed to other departments outside of my scope of work:

• Assisting with Light Duty Trucks and Heavy Equipment (anywhere from meter updates, tracking equipment on anywhere from 5 to 7 job sites, also including small equipment rentals for billing purposes. Completing service requests and scheduling LDV`s in for services and lining up units to be taking to our shop south of town)
• Company Staff Housing of 10 locations (5 houses and 5 condos at various locations around town, from booking employees in, weekly inspections, scheduled maintenance and bi-weekly cleanings with 3rd party company.)

• Skilled at working independently and collaboratively in a team environment.
• Ordered parts for customers, mainly repair shop and multiple departments for use in Automotive Body Repair.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines (from ordering parts for repairs, to paint and materials, shipping and receiving).
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Improved communication between departments by developing processes for relaying information about special orders more efficiently.
• Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
• Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
• Organized parts storage and stocked inventory according to established guidelines.
• Maintained extensive understanding of common problems and methods for repair.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Inspected parts for defects, removing damaged parts, and replacing with new ones.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Advised customers on substitution or modification of parts to replace original manufacturer parts.