Danielle Hartwick
Kingston,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Becker Shoes Kingston
Kingston, ON
10.2017 - Current
- Mentored the team on effective upselling and cross-selling techniques.
- Motivated and inspired employees to achieve high performance.
- Addressed customer issues to ensure swift and successful resolution.
- Processed credit and debit card payments and returned the proper change for cash purchases.
- Coached and developed store associates through formal and informal interactions.
- Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner.
- Managed housekeeping and inventory procedures for the store in a timely manner.
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Stocked shelves and carried merchandise out on the floor for customers.
- Held each team member accountable for achieving brand and performance goals.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Kept the showroom clean and maintained neat, orderly product displays.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Worked as a team member to provide the highest level of service to customers.
- Educated customers on product and service offerings.
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations.
- Marked clearance products with updated price tags.
- Offered direction and gave constructive feedback to motivate team members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency reports.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Improved efficiency by training staff on best practices and protocols.
Relief Counselor
Elizabeth Fry Society
Kingston, ON
10.2017 - 02.2019
- Administered medication to patients presenting serious risk of committing personal harm.
- Referenced and used various therapy techniques
- Executed appropriate risk-assessment
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Charted and recorded information in client files.
Assistant Manager
Naturalizer
Kingston, ON
06.2017 - 11.2017
- Delegated tasks to sales associates based upon strength and experience.
- Maintained store appearance, including rack and shelving organization, store layout and planogram planning to provide welcoming atmosphere.
- Assisted in store opening by setting up office space, computers and cash registers.
- Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies.
- Networked with customers and asked open-ended questions to determine immediate needs.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Sales Representative
Kernels Popcorn Limited
Kingston, ON
05.2015 - 07.2017
- Elevated customer purchasing experiences to ensure steady revenue.
- Delivered products to customers in timely manner.
- Built attractive holiday and seasonal displays for merchandising program.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Prepared batches of food according to standard recipes.
- Upheld food safety standards at all times.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
Volunteer
Rideaucrest Home
Kingston, ON
04.2010 - 09.2016
- Maintained up-to-date and accurate program files and records.
- Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
- Assessed residents' needs in a long-term care atmosphere.
- Cleaned and performed light chores to ensure clients’ safety and comfort.
- Planned daily activities to allow clients a chance for light exercise.
- Built strong and trusting rapport with clients and loved ones.
Cashier Customer Service
Things Remembered, Kingston
Kingston, ON
01.2013 - 01.2015
- Answered customers' questions and addressed problems and complai
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained clean and organized work areas.
Education
Social Service Worker
St. Lawrence College Residence - Kingston
Kingston, ON2016
Skills
- Customer relations
- Orientating and training
- Product and service knowledge
- Verbal and written communication
- Customer rapport
- Exceptional problem solver
- Crisis intervention
- Superior communication skills
- Relationship Building
References
References available on request.
Timeline
Assistant Store Manager
Becker Shoes Kingston
10.2017 - Current
Relief Counselor
Elizabeth Fry Society
10.2017 - 02.2019
Assistant Manager
Naturalizer
06.2017 - 11.2017
Sales Representative
Kernels Popcorn Limited
05.2015 - 07.2017
Cashier Customer Service
Things Remembered, Kingston
01.2013 - 01.2015
Volunteer
Rideaucrest Home
04.2010 - 09.2016
Social Service Worker
St. Lawrence College Residence - Kingston
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