Danielle Hamilton
San Francisco
Summary
To obtain a Health Worker position, utilizing my skills in case management, patient care coordination, and health coaching to support comprehensive and compassionate healthcare services.
Compassionate Community Health Worker known for high productivity and efficiency in task completion. Specialize in health education, patient advocacy, and community outreach with strong abilities in collaboration, problem-solving, and adaptability. Excel at communication, empathy, and cultural sensitivity to enhance community health outcomes and support individual patient needs.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Complex Care Management: Lead Care Manager
Zuckerberg San Francisco General Hospital And Trauma Center Is Part Of The Sf Health Network
San Francisco, CA
01.2022 - 01.2025
- Provided wrap around case management to patients with chronic conditions, complex behavioral health issues, high hospital utilization, and significant social determinants of health.
- Outreached and enrolled identified patients for CCM services.
- Assessed patients needs through comprehensive in-home assessment.
- Created patient centered care plans across multiple service providers.
- Provided linkage to social services, housing, food, shelter, and resources
- Updated documentation and wrote reports detailing treatment plans and progress.
- Attended court hearings as an advocate for clients when necessary.
- Participated in team meetings to discuss case management strategies for difficult cases.
- Communicated with patients and family members to discuss treatment plans, diagnosis and prognosis.
Integrated Behavioral Health Assistant
South of Market Health Center
06.2019 - 06.2021
- Built therapeutic relationships through clear communication and motivational interviewing.
- Collaborated with therapists, psychiatrists, or psychologists to execute individualized treatment plans.
- Documented client progress and reported changes to the care team.
- Facilitated group activities to enhance social skills and communication.
- Supported crisis intervention efforts by maintaining a calm environment.
- Educated families on behavioral techniques for home support.
- Maintained confidentiality of client information in all communications.
- Implemented crisis intervention strategies when needed to deescalate situations involving aggressive behaviors.
- Attended court hearings as an advocate for clients when necessary.
Health Worker 1 Patient Health Navigator
Zuckerberg San Francisco General Hospital and Trauma Center
12.2017 - 12.2018
- Improved patient experience by implementing patient centered care through ICARE framework
- Welcomed patients, visitors, and staff by greeting them, in person or on the telephone; answering or referring inquiries
- Directed patients by maintaining employee and department directories; giving instructions
- Maintains patient confidentiality by following procedures; monitoring in-patient restriction logbook; issuing visitor badges
- Documented patient grievances and encounters, mailed appointment letters, scanned documents, and maintained EMR database
- Severed as a liaison for patients who need assistance establishing Primary care, scheduling/rescheduling appointments
- Assisted with daily office duties, review and log voicemails, monitor mail, and replenish office forms
- First Emergency Department Navigator (developed Patient Navigator role and duties within ED)
- Transported/escort both ambulatory and non-ambulatory patients between Emergency Department and Urgent Care Clinic for accuracy of PDSA
- Checked-in patients belongings; tag, secure issue documentation of properly tag, secure, and document patients property
- Trained new navigators on Emergency Department duties and procedures
- Provided community-based services and resources to homeless patients
Education
A.S. - Public Health
City College of San Francisco
San Francisco, CACommunity Health Worker Certification Program -
City College of San Francisco
San Francisco, CA 04.2007 - 05.2008
Skills
- Epic EHR trained
- The ONE System trained
- Avatar trained
- Communicator
- Trouble shooter
- Problem Solving
- Culture sensitive
- Experience serving homeless population and local resources
- SO/GI concepts and terminology
Timeline
Complex Care Management: Lead Care Manager
Zuckerberg San Francisco General Hospital And Trauma Center Is Part Of The Sf Health Network
01.2022 - 01.2025
Integrated Behavioral Health Assistant
South of Market Health Center
06.2019 - 06.2021
Health Worker 1 Patient Health Navigator
Zuckerberg San Francisco General Hospital and Trauma Center
12.2017 - 12.2018
Community Health Worker Certification Program -
City College of San Francisco
04.2007 - 05.2008
A.S. - Public Health
City College of San Francisco