Danielle Hamilton
San Francisco
Summary
To obtain a Health Worker position, utilizing my skills in case management, patient care coordination, and health coaching to support comprehensive and compassionate healthcare services.
Overview
13
13
years of professional experience
Work History
Health Worker 3/ Lead Care Manger.
ZSFGH Richard Fine Peoples Clinic
01.2022 - 01.2025
- Provided case management, complex care coordination, and patient outreach.
- Built therapeutic relationships using motivational interviewing and health coaching.
- Assessed and addressed patients' health education and psychosocial needs.
- Planned and implemented therapeutic rehabilitation and specialized patient programs.
- Supported quality improvement initiatives and patient-centered care planning.
- Accompanied RN on home visits and patient appointments.
- Communicated effectively with the care team, including nurses, providers, and social workers.
Community Health Worker 1: Patient Experience Navigator
Zuckerberg San Francisco General Hospital and Trauma Center
12.2017 - 12.2018
- Improved patient experience by implementing patient centered care through ICARE framework
- Welcomed patients, visitors, and staff by greeting them, in person or on the telephone; answering or referring inquiries
- Directed patients by maintaining employee and department directories; giving instructions
- Maintains patient confidentiality by following procedures; monitoring in-patient restriction logbook; issuing visitor badges
- Documented patient grievances and encounters, mailed appointment letters, scanned documents, and maintained EMR database
- Severed as a liaison for patients who need assistance establishing Primary care, scheduling/rescheduling appointments
- Assisted with daily office duties, review and log voicemails, monitor mail, and replenish office forms
- First Emergency Department Navigator (developed Patient Navigator role and duties within ED)
- Transported/escort both ambulatory and non-ambulatory patients between Emergency Department and Urgent Care Clinic for accuracy of PDSA
- Checked-in patients belongings; tag, secure issue documentation of properly tag, secure, and document patients property
- Trained new navigators on Emergency Department duties and procedures
- Provided community-based services and resources to homeless patients
Program Assistant
St. Anthony’s Foundation (Free Clothing Program)
09.2014 - 11.2016
- Insured that all clients had wardrobe items and warm clothes for the winter months
- Provided clients with interview apparel to improve personal presentation to help clients secure and maintain employment
- Operate office equipment, including computer, calculators, photocopying equipment, microfiche viewers, and postage meters
- Provided guests with information about services offered by St
- Anthony’s Foundation and referrals to other local agencies that may assist with other needs
- Compile information and data necessary for the preparation of various departmental reports
- Check and review a variety of documents for completeness and accuracy
Public Service Trainee
San Francisco Municipal Transit Agency (Taxi Services)
11.2011 - 05.2013
- Enter routine information into computer database
- Indexes, insert and extract materials from established numerical or alphabetical files; prepared new file folders
- Provided excellent customer service at service window
- Operated office equipment and machinery, such as photocopiers and fax machines
- Answer phones to obtain or provide information to the public, transferred calls, and noted messages
Education
A.S. - Public Health
City College of San Francisco
San Francisco, CA02.2025
Community Health Worker Certificate -
City College of San Francisco
San Francisco, CA05.2008
Skills
- Interpersonal skills
- Team player
- Organization skills
- Administration skills
- Customer service
- Computer literate
- Pulse Check
- In-Vision LCR
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Epic EHR
- One System
- Avatar
- Work procedures in hospitals
- Communicator
- Trouble shooter
- Culture sensitive
- Diverse environments
- SO/GI concepts
- SO/GI terminology
Timeline
Health Worker 3/ Lead Care Manger.
ZSFGH Richard Fine Peoples Clinic
01.2022 - 01.2025
Community Health Worker 1: Patient Experience Navigator
Zuckerberg San Francisco General Hospital and Trauma Center
12.2017 - 12.2018
Program Assistant
St. Anthony’s Foundation (Free Clothing Program)
09.2014 - 11.2016
Public Service Trainee
San Francisco Municipal Transit Agency (Taxi Services)
11.2011 - 05.2013
Community Health Worker Certificate -
City College of San Francisco
A.S. - Public Health
City College of San Francisco
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