DANIELLE GOODWIN
THUNDER BAY,ONTARIO
Summary
Dynamic professional with extensive experience at Tim Hortons, excelling in customer service and cash handling. Proven track record in managing diverse teams, enhancing employee satisfaction, and driving sales growth. Known for reliability and integrity,
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
21
21
years of professional experience
Work History
Cashier
Tim Hortons
04.2014 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
General Manager
Tim Hortons
08.2004 - 04.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
ST.PATRICK HIGH SCHOOL
THUNDER BAY06-1996
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Order taking
- Payment processing
- Product restocking
- Refunds and exchanges
- Staff training
- Refund handling
- Guest inquiries
- Point of sale operation
Languages
English
Full Professional
Timeline
Cashier
Tim Hortons
04.2014 - Current
General Manager
Tim Hortons
08.2004 - 04.2014
High School Diploma -
ST.PATRICK HIGH SCHOOL
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