Danielle Gomez
Corona
Summary
Results-driven customer service professional with extensive experience at Corky’s Kitchen and Bakery, specializing in team training and guest engagement. Demonstrated ability to enhance satisfaction through effective communication and meticulous quality control. Proficient in point of sale operations, consistently promoting menu items to drive sales and elevate the dining experience.
Overview
17
17
years of professional experience
Work History
Server
Polly’s Pies
Norco
04.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
Assistant Manager
Corky’s Kitchen and Bakery
Rancho Cucamonga
12.2015 - 11.2021
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Kitchen Staff
Buffalo Wild Wings
Corona
03.2013 - 11.2015
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Trained new team members on proper meat and vegetable preparation techniques.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Replenished food items from inventory and rotated ingredients.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Cooked multiple orders simultaneously during busy periods.
- Inspected equipment for cleanliness prior to use every shift.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Cashier/Cook
Pizza Hut
Corona
12.2011 - 03.2013
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer questions and provided store information.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Managed portion control using correct utensils during preparation and plating.
- Monitored temperatures of prepared food and cold-storage areas.
- Adhered to food safety standards when storing and preparing foods.
Instructional Aid
Orange School District
Orange
09.2008 - 12.2011
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Monitored student progress and provided feedback to teachers.
- Facilitated communication between families of children with disabilities and school personnel.
- Assisted teachers in providing accommodations for students who need additional support.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Facilitated small group instruction for targeted skill development.
- Graded exams, assignments and essays and recorded grades.
- Provided classroom support throughout planned instruction and individual lessons.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
Education
H.S Diploma -
Santiango High School
Corona, CA01.2007
Skills
- Customer service
- Point of sale operation
- Food safety
- Team training
- Time management
- Task delegation
- Effective communication
- Staff supervision
- Guest engagement
- Professional appearance
- Item promotion
- Team member support
- Quality control
- Effective customer upselling
- Positive and professional
- Task prioritization
References
- Erica, General Manager, Polly’s Pies, (951) 520-0223
- Rebecca Schuster, Supervisor, Corky’s Kitchen and Bakery, (909) 725-2536
- Amber Kleist, Personal acquaintance, (951) 536-5782
- Amanda Rivera, Co-worker, Polly’s Pies, (951) 941-3931
References
References available upon request.
Timeline
Server
Polly’s Pies
04.2023 - Current
Assistant Manager
Corky’s Kitchen and Bakery
12.2015 - 11.2021
Kitchen Staff
Buffalo Wild Wings
03.2013 - 11.2015
Cashier/Cook
Pizza Hut
12.2011 - 03.2013
Instructional Aid
Orange School District
09.2008 - 12.2011
H.S Diploma -
Santiango High School
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