Danielle Gibb
Edmonton,Canada
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Nandos
Edmonton, AB
11.2022 - Current
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were met
- Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest services
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Baker
Westmorland / Rheged
United Kingdom
11.2021 - 08.2022
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Bar Team Member
Walkabout
United Kingdom
09.2021 - 11.2021
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Contributed to efficient operations by consistently restocking bar supplies and ingredients as needed.
- Collaborated with team members to provide seamless service during high-volume periods.
- Demonstrated expert knowledge of various cocktails, spirits, beers, and wines for informed customer suggestions.
- Implemented proper cash handling procedures to minimize discrepancies in the register at the end of shifts.
- Assisted in training new hires on bar policies, drink recipes, and company standards for excellent service.
- Adhered to strict safety guidelines regarding proper alcohol serving practices and identification checks.
Cashier
Nandos
United Kindom
12.2020 - 09.2021
- Greeting and seating customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Communicating any food allergy or special nutrition needs to kitchen staff
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Performing cleaning duties, such as clearing and cleaning tables, washing and putting away dishes and cutlery
- Success multitasking while remaining professional and courteous in fast-paced environments.
Supervising Housekeeper & Front Desk Agent
Patricia Lake Bungalows
Jasper, AB
07.2017 - 10.2020
- Provided customer service and handled administrative duties such as reservations via phone and email, the check-in and check-out out of guests, handling guest concerns, assisting with arrivals and departures, and luggage storage
- Ordered office supplies and maintained inventory levels
- Achieved compliance with health and safety codes
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Working well under pressure and maintaining a consistently pleasant and professional personality when communicating with the public and staff.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Member Service Representative
River City Credit Union
Edmonton, AB
02.2016 - 04.2016
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Coordinated with management and staff to complete daily duties resulting in an effective and productive workplace.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Member Service Representative
River City Credit Union
Edmonton, AB
02.2015 - 04.2015
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Coordinated with management and staff to complete daily duties resulting in an effective and productive workplace.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Education
Grade 12 Diploma -
EastGlen High School
Edmonton, ABHospitality and Tourism -
Lokken College
Edmonton, AB07.2017
Skills
- Business Development
- Schedule Development
- Process Improvement
- Staff Management
Languages
English
Native or Bilingual
Timeline
Supervisor
Nandos
11.2022 - Current
Baker
Westmorland / Rheged
11.2021 - 08.2022
Bar Team Member
Walkabout
09.2021 - 11.2021
Cashier
Nandos
12.2020 - 09.2021
Supervising Housekeeper & Front Desk Agent
Patricia Lake Bungalows
07.2017 - 10.2020
Member Service Representative
River City Credit Union
02.2016 - 04.2016
Member Service Representative
River City Credit Union
02.2015 - 04.2015
Grade 12 Diploma -
EastGlen High School
Hospitality and Tourism -
Lokken College