Danielle Ganter
Los Angeles
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Barista/Shift Supervisor
Starbucks
02.2021 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Coached and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Baker/Cashier
The Cheesecake Factory
09.2023 - 03.2024
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Created appealing displays to showcase products in bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
Courtesy Clerk
Sprouts Farmer Market
07.2020 - 12.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Education
No Degree - Criminology/Criminal Justice
Arizona State University
Tempe, AZ06-2030
Skills
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Staff training
Timeline
Baker/Cashier
The Cheesecake Factory
09.2023 - 03.2024
Barista/Shift Supervisor
Starbucks
02.2021 - Current
Courtesy Clerk
Sprouts Farmer Market
07.2020 - 12.2020
No Degree - Criminology/Criminal Justice
Arizona State University
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