Danielle Gale
St. John's,NL
Summary
Hotel Front Desk Receptionist with extensive experience in enhancing customer satisfaction and operational efficiency. Skilled in managing check-in/check-out processes, optimizing guest services, and handling reservations effectively. Demonstrated problem-solving abilities and adaptability to foster guest loyalty in high-pressure environments. Proficient in managing busy reception areas and multi-line telephone systems while ensuring the security of confidential documentation.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Receptionist/Night Auditor
Murray Premises Hotel
St. John's, Newfoundland and Labrador
06.2022 - Current
- Greet guests warmly at check-in
- Manage reservations and cancellations efficiently
- Coordinate room assignments with housekeeping
- Assist guests with special requests
- Ensure lobby area remains clean and welcoming
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Monitored security cameras located in lobby areas to ensure safety of staff members and guests.
- Responded to customer complaints and addressed issues promptly and professionally.
- Ensured front desk area was well stocked with supplies and brochures at all times.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Deli Clerk
Sobeys
St. John's, Newfoundland and Labrador
07.2015 - 05.2021
- Prepared fresh deli products to ensure high quality and presentation standards.
- Assisted customers with selections and provided knowledgeable recommendations on products.
- Maintained cleanliness and organization of the deli area according to health regulations.
- Collaborated with team members to restock shelves and display cases regularly.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Offered samples to promote and upsell specials.
- Informed customers of deli specials to increase profits.
- Responded to customer questions regarding product availability.
- Stocked shelves with fresh items daily.
Education
High School Diploma -
Gonzaga
St. John's, NL09-2015
Skills
- Customer service
- Attention to detail
- Teamwork
- Adaptability and flexibility
- Reliability
- Empathy and compassion
- Communication
- Cleanliness standards
Timeline
Hotel Front Desk Receptionist/Night Auditor
Murray Premises Hotel
06.2022 - Current
Deli Clerk
Sobeys
07.2015 - 05.2021
High School Diploma -
Gonzaga
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