DANIELLE E GERARD

Supervised operations staff and kept employees compliant with company policies and procedures.

• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Analyzed and reported on key performance metrics to senior management.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Interacted well with customers to build connections and nurture relationships.
• .Responsible for 9 locations, across SW Ontario

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee evaluations, and contract details.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed up to 30+ employees.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
• Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Boosted team morale and performance through effective leadership and training programs.