Danielle Duffy
Grande Prairie,AB
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Crown & Anchor Pub. Skilled in complex problem-solving and verbal communication, adept at staff management and time management. Achieved significant improvements in service delivery, ensuring a positive impact on both clients and team dynamics.
Overview
15
15
years of professional experience
Work History
Manager
Crown & Anchor Pub
04.2010 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Bartender/Server
Crown & Anchor Pub
04.2010 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Daycare Provider
Mommy & Me
01.2007 - 04.2011
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Education
High School Diploma -
George Elliot Secondary
Winfield, BC06.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Schedule Preparation
Languages
English
H2S, First Aid CSO, WHIMIS
Certifications all current until February, 2027
Timeline
Manager
Crown & Anchor Pub
04.2010 - 02.2022
Bartender/Server
Crown & Anchor Pub
04.2010 - 02.2022
Daycare Provider
Mommy & Me
01.2007 - 04.2011
High School Diploma -
George Elliot Secondary
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