Danielle Katrina Duchesne
Toronto,ON
Summary
Detail-oriented and proactive Human Resources student at Seneca College with a solid foundation in recruitment, employee relations, and organizational development. Strong communicator with proven experience in fast-paced, customer-facing environments, bringing excellent organizational skills and a collaborative mindset to every team. Skilled in handling confidential information with professionalism and supporting onboarding and training efforts. Proficient in Microsoft Office and data reporting, with a genuine passion for building positive, inclusive workplace cultures and contributing to impactful HR initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Beertown
03.2023 - 04.2025
- Delivered high-quality service in a fast-paced environment, managing up to 100+ orders per shift
- Trained new team members on service standards, teamwork, and company protocols
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Seasonal Key Holder Supervisor
Village Co.
04.2022 - 09.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
Sales Associate
ZARA
09.2021 - 05.2022
- Supported inventory management, ensuring stock levels were maintained
- Contributed to creating visually appealing product displays to enhance customer experience
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Tim Horton's
11.2018 - 04.2021
- Provided excellent customer service in a high-volume environment, ensuring accuracy in order processing
- Assisted in onboarding new employees, ensuring smooth transitions and adherence to company policies
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Seasonal Sales Associate
Lush Cosmetics
10.2020 - 01.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store systems for merchandise at other sites.
Education
Advanced Diploma - Human Resources
Seneca College of Applied Arts And Technology
Toronto, ON01-2026
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Training and mentoring others
- Exceptional customer service
- Cash handling
- Cleanliness standards
- Hospitality service expertise
- Point of sale (POS) system operations
- Multitasking Abilities
Certification
- Worker Health & Safety Training Certificate
- First Aid & CPR
- WHMIS Training
- Smart Serve
Timeline
Server
Beertown
03.2023 - 04.2025
Seasonal Key Holder Supervisor
Village Co.
04.2022 - 09.2022
Sales Associate
ZARA
09.2021 - 05.2022
Seasonal Sales Associate
Lush Cosmetics
10.2020 - 01.2021
Team Member
Tim Horton's
11.2018 - 04.2021
Advanced Diploma - Human Resources
Seneca College of Applied Arts And Technology
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