Danielle Gritzalis
Moreno Valley
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative I
West Valley Water District
07.2021 - Current
- Phone representative to the public, accepts applications for water service, closes accounts, answer customers inquiries, make any changes to customers accounts per their request within the guidelines, maintain a professional image
- Process/import payments that come in via night drop, mail, computer payments, satellite payments, in person payments such as cash, check, money order, cashiers check and credit card payments. Scan checks into company bank account.
- Help prepare money for bank deposit
- Maintain a certain amount of cash in my cash drawer for counter payments beginning of day and reconcile my drawer at end of day. Decide what amount will be deposited that exceeds my cash drawer limit.
- Assist customers in resolving account related problems
- Process auto pay forms for customers and file them in the proper location for the customers safety of the information provided to us
- Assist customers with payment arrangements to help with their delinquent accounts
- Answer all calls and transfer to appropriate department if need be
- Provide customer with information from their account
- Files applications and payments in the appropriate places securing customers information
- Send letters to owners of property when tenant signs up for new service
- Prepares welcome packages and keep them fully stocked, mail new customer package alongside welcome letter
- Knowledge of Tyler, excel, word, Avery, postage machine, printer, scanner, and bank deposit scanner
- Reviews customers applications for rebate programs and turf replacement and participate with measuring before/after the approved project and take pictures for proof
- Practice the company's water conservation ordinances with the customers and provide them with valuable information
- Use motor vehicle to pick up/drop off mail, sort all mail and distribute to appropriate department
- Create service orders and dispatch to appropriate personnel if work is to be attended to same day
- Create warning tags/cut off tags for customers with non payment on their delinquent accounts
- Utilize Tyler reporting to pull reports such as account transaction history, account billing history, OCC, add occupant, accounts with extensions, and reminder notices
- Assist with admin by answering phone calls and greet guests that may need assistance
- Assist with public affairs by participating in any events that are held after work or on the weekend to be part of the community
- Participate in all meetings such as safety, all hands, and customer service
- Maintain regular attendance and arrive to work on time
- Help with any other duties the department may need
- Works with other personnel in other departments to resolve issues
- Created SOP's for mail payments, pick up/distribute mail, return mail
- Participated in training courses for Tyler, cashiering, safe driving, and GIS
- Contacted customers to help assist with their delinquent accounts by creating payment plans and collecting card information to process payments
- Scan new and old applications to customers accounts and into Trident folder
- Participate and help create team building exercises within the district and customer service dept.
- Assist with office supplies order to maintain a fully stocked working area
- Comply with SB998 when it comes to delinquent accounts and moving forward with the districts process for non-payment
- Assisted with audit projects by locating journal registers of payment batches and locating copies of the payments to match what was received
Office Coordinator
DriveTime
09.2015 - 03.2020
- Experience in automotive at a reconditioning inspection center
- Order office supplies and also help with submitting part requests to our parts vendor
- Reconcile company credit cards at the beginning of every month
- Complete Vin Verifications for vehicles in order to obtain ownership of title
- Process invoices to make sure every vendor is getting paid in a timely matter
- Managing the sublet/paint zones to make sure the work needed gets completed and continue to the move the vehicle through the reconditioning process
- Knowledge of little managerial tasks such as giving direction to a small group of mechanics for installing parts, preparing cars for transportation, ordering parts, and completing final steps of the cars life phase in IMS
- Making sure every vehicle is completed/assigned in the system to reflect where the vehicle is in the process of its life phase
- Experience with IMS and CLASS to keep track of the vehicles work needed to be completed, process invoices, lookup outstanding invoices to see when they are to be paid to vendor, and update the location of the vehicles once received on sight or transported to dealership
- Overlook reconditioned repair work of vehicles to make sure they're ready to be delivered to our dealerships
- Maintain a great working relationship with co-workers, management, and vendors in order to have a healthy work environment
- Submitting estimates for insurance purposes
- Assist with the onboarding process of vendors such as providing them with a W-9, ACH form, and collecting their business insurance
- Kept up with OSHA laws and regulations
- Main point of contact for any office needs or training
Debt Collector
Law Office of Rory W. Clark
08.2010 - 06.2015
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts in the notes
- Receive payments and post amounts paid to customer accounts
- Take yearly tests to keep up with the guidelines and laws of debt collecting such as FDCPA and use of the mini miranda
Waitress
Spires Restaurant
10.2007 - 12.2009
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Take orders from patrons for food or beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
Education
Associate of Science - Administration of Justice
Chaffey College
Rancho Cucamonga12-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft outlook
- Filing
- Account updating
- De-escalation techniques
- Professional telephone demeanor
Timeline
Customer Service Representative I
West Valley Water District
07.2021 - Current
Office Coordinator
DriveTime
09.2015 - 03.2020
Debt Collector
Law Office of Rory W. Clark
08.2010 - 06.2015
Waitress
Spires Restaurant
10.2007 - 12.2009
Associate of Science - Administration of Justice
Chaffey College
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