Danielle DENT
Wasaga Beach,ON
Summary
Professional and knowledgeable employee offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
By-law Administrative Assistant & Licensing Office
The Town Of Wasaga Beach
11.2020 - Current
- Perform general administrative/office duties and assist Municipal Law Enforcement
Officers - Maintain databases including CityView, Access Database, Officer Command, TAB Fusion, eScribe.
- Prepare and provide statistical reports using these databases
- Assist in daily activities of seasonal By-Law administration staff
- Supervise summer students and coop students
- Handle a high volume of calls, emails and inquiries with the ability to work under
pressure while maintaining time management, accuracy and a professional
manner - Respond to all licensing inquiries
- Administer business licensing operations in accordance with established
procedures, guidelines and schedules - Receive and process Business License applications, circulate to applicable Departments,
where required, administratively verify application information, verify and process
payment, prepare license and follow up with reminders and notices when required - Research new legislative requirements and assist in drafting by-law amendments and
correspondence, when required - Respond to all lottery licensing inquiries, including the general inquiries and with the Alcohol
and Gaming Commission of Ontario (AGCO) - Act as recording secretary for meetings of the Property Standards Committee
- Create effective reports, correspondence and e-mails and research and interpret legislation
- Issue marriage licenses, perform marriage ceremonies and commissioner of oath services as required.
- Carry out special duties/projects and other duties when requested by the CAO, Clerk and Sr.
MLEO from time to time
Election Assistant
The Town Of Wasaga Beach
05.2022 - 11.2022
- Compiled company information and related material and distributed it to candidates.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Acted as a liaison to the public, staff and candidates.
- Assisted with all remote election services and setting up/running remote services and the Drive-thru help center.
- Assisted with recruitment, training, and guidance of municipal election workers and volunteers.
Administrative Assistant II
The County Of Simcoe
09.2020 - 11.2020
- Receive, process and track Freedom of Information Requests from Court & Legal Offices,
Coroners Offices, Hospitals, Law Enforcement, Children Services and patients/family - Coordinate communication, documentation and scheduling for legal proceedings, law
enforcement interviews and meetings between various county department personnel - Monitor employee qualifications for quality assurance
- Engage in the recruitment process of Paramedics ensuring all certifications,
qualifications, immunizations etc. are in compliance - Receive, process and track incident reports
- Participate in the Ministry of Health Ambulance Service Review and coordinate HRI Files
of CSPS’ staff for review - Provide professional customer service, reception duties and administrative support
- Maintain confidentiality and privacy of information as per the MFIPPA, PHIPA, PIPEDA
and in accordance with County of Simcoe Polices and Procedures
Clerk - Social Housing
The County Of Simcoe
11.2019 - 09.2020
- Delivered expert clerical support to diverse internal staff and management
- Processed Applications for Subsidized Housing and Affordable Housing using Rent Café
- Used Province Wide Arrears Database to check arrears of applicants or tenants
- Used SAP database for our tenant/maintenance control and to create Purchase Orders
- Kept physical files and digitized records organized for easy updating and retrieval by
authorized team members - Handled calls from tenants in regards to maintenance work or income related issues
- Handled stressful situations and phone calls from upset applicants or tenants
- Met with tenants/applicants that came in needing help with applications or questions
about their status and any other related issues in regards to their Social Housing needs - Ensure data is current and maintain/update knowledge base as required
- Dealt with sensitive/confidential issues on a routine basis demonstrating sound
judgement - Maintained a high awareness of the entire County’s operations, procedures, and policies
to provide exceptional customer service to the public
Real Estate Assistant
The County Of Simcoe
06.2019 - 11.2019
- Informed and supported business leaders through consistent communication and administrative support duties.
- Arranged meetings for Real Estate Manager and coordinated resources for use by all attendees.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents
- Drafted professional business memos and letters
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal memos and external correspondence for senior management
- Participated in project meetings, transcribed meeting minutes and tracked project statuses.
- Managed multiple projects simultaneously using organizational and analytical skills.
Customer Service Associate
TD Wealth
05.2018 - 05.2019
- Worked with the management team to implement the proper division of responsibilities
- Documented all customer inquiries and comments thoroughly and quickly
- Open all account documentation such as RSP, TFSA and RIF accounts
- Transfer in large amount of funds from other financial institutions
- Monitored all the flow of money in and out of client accounts
- Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot - Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently - Managed many accounts working directly with the Financial Management Team
- Use of Excel, Word, Croesus and other databases were used daily
Administrative Assistant
BMO Nesbitt Burns
05.2017 - 04.2018
- Managed executive calendar and coordinated weekly client meetings for the Investment
- Advisors
- Handled all incoming information and documentation for several busy Advisors
- Drafted multiple documents such as Client Agreements, Client Update forms, set up
- Banking information for clients, change address forms
- Worked with software programs such as RIS, Salesforce, OASIS and Excel
- Maintained appropriate filing of personal and professional documentation
- Organized and attended meetings, including compiling all documents and reports
- Maintained a clean reception area, including lounge an
Law Assistant
Galbraith & Weir
01.2017 - 05.2017
- Open and close files, scheduling, appointment handling, and drafting of invoices, retainers, notaries, and multiple types letters to clients.
- drafted lease agreements and helped prepare Will's
- Strong attention to detail and editing most documents before being sent out. Managed receptionist area, greeting clients, and getting files prepared for their appointment.
- Responding to telephone and in-person requests for information. Used PC Law. Completed full bank responsibilities.
- Dictated all weekly and bi-weekly calendar meetings.
- Reviewed, edited and proofread legislation for proper grammar, spelling, punctuation and formatting.
Adminstrative Assistant/Scheduling
International Pool & Spa Centers Barrie
02.2016 - 12.2016
- Designed electronic file systems and maintained electronic and paper files.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel, Word and Outlook.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence. Scheduling and purchasing.
- Oversaw inventory and office supply purchases.
- Answered a high volume of phone calls and email inquiries.
- Managed accounts payable and receivable
- Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Co-op Student/Legal Assistant
JMS Law
06.2014 - 01.2016
- On and off I was working in the firm to graduate my co-op part. I learned a great deal not only in the law clerk aspect but as well as in the office administrative part.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and screened a high volume of internal and external communications, including email and mail.
- Wrote reports and correspondence from dictation and handwritten notes.
- Filed documents at the Barrie Court House. Used PC law and Divorce Mate.
Education
MAP Diploma - AMCTO
Municipal Administrative Program
Law Clerk Diploma - Law Clerk
Georgian College
Barrie, ON2016
Skills
- Advanced MS Office Suite knowledge
- Self-directed Excel spreadsheets
- Strong problem solver
- Professional and mature
- Understanding of QuickBooks
- Certified Legal Office Assistant
- Strong interpersonal skills
- Highly organized
- Filing and data archiving
- Excellent planner and coordinator
Timeline
Election Assistant
The Town Of Wasaga Beach
05.2022 - 11.2022
By-law Administrative Assistant & Licensing Office
The Town Of Wasaga Beach
11.2020 - Current
Administrative Assistant II
The County Of Simcoe
09.2020 - 11.2020
Clerk - Social Housing
The County Of Simcoe
11.2019 - 09.2020
Real Estate Assistant
The County Of Simcoe
06.2019 - 11.2019
Customer Service Associate
TD Wealth
05.2018 - 05.2019
Administrative Assistant
BMO Nesbitt Burns
05.2017 - 04.2018
Law Assistant
Galbraith & Weir
01.2017 - 05.2017
Adminstrative Assistant/Scheduling
International Pool & Spa Centers Barrie
02.2016 - 12.2016
Co-op Student/Legal Assistant
JMS Law
06.2014 - 01.2016
MAP Diploma - AMCTO
Municipal Administrative Program
Law Clerk Diploma - Law Clerk
Georgian College
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