Hi, I’m
Danielle Dang
Burnaby
Summary
Results-driven and detail-oriented professional with a strong background in financial management and a recent Business Operations Management diploma (2025) from BCIT. Proven ability to lead large, cross-functional teams across multiple provinces (BC, AB, ON), with a track record of training staff, streamlining processes, and developing operational SOPs that enhance efficiency and compliance. Known for strong leadership, excellent communication, and a proactive approach to problem-solving in high-pressure environments.
Overview
7
years of professional experience
Work History
Kadant Carmanah Design
Student Business Consultant
03.2025 - 05.2025
Job overview
- Reviewed and assessed existing operational processes to identify inefficiencies
- Developed key performance indicators (KPIs) and established methods for ongoing monitoring and maintenance
- Recommended new processes designed to achieve and sustain KPI targets
- Evaluated workload capacity to optimize resource allocation and productivity
- Applied Lean principles and the DMAIC (Define-Measure-Analyze-Improve-Control) methodology to drive process improvements
- Delivered data-driven recommendations that were successfully implemented by the client
Restwell Mattress Factory
Student Business Consultant
09.2024 - 12.2024
Job overview
- Conducted a financial analysis to assess the profitability of a key business model
- Performed business simulations to create financial forecasts and model potential outcomes
- Identified losses and root causes impacting financial performance
- Developed and presented actionable recommendations to improve profitability
- Applied the PDCA (Plan-Do-Check-Act) methodology to guide problem-solving and continuous improvement
- Successfully contributed to a project that was implemented by the client
CDI College
Student Financial Planner Manager
03.2021 - 03.2023
Job overview
- Led and supported cross-functional teams of over 115 Student Financial Planners across British Columbia, Alberta, and Ontario.
- Built rapport with students by delivering tailored financial solutions and resolving complex funding issues.
- Addressed and resolved escalated accounts receivable files, ensuring timely tuition funding and improved student satisfaction.
- Onboarded new employees, promoting confidence, role clarity, and quicker adaptation to responsibilities.
- Collaborated closely with Compliance, Admissions, and Finance Admin teams to streamline enrollment workflows, ensure documentation accuracy, and maintain alignment with institutional policies
- Enhanced internal financial planning processes to drive consistency, efficiency, and compliance.
- Collaborated with the Private Training Institutions Branch (PTIB) to ensure all financial files adhered to provincial compliance standards.
- Recognized for demonstrating strong leadership and accountability in a fast-paced, multi-campus environment.
- Maintained the lowest turnover rate among financial planning teams
Canada Drives
Loans Underwriter
04.2019 - 04.2020
Job overview
- Supported the underwriting of both personal and secured loans, ensuring accuracy and sound risk assessment
- Operated in a fast-paced environment, collaborating closely with the sales team to process applications efficiently
- Reviewed, approved, and verified compliance of financial documentation in alignment with company and regulatory standards
- Maintained a high level of attention to detail while meeting tight deadlines under pressure
- Ranked among the Top 5 Underwriters in December 2019, recognized for accuracy, efficiency, and high-volume loan processing across personal and secured products
Sunglass Hut
Sales Manager
07.2018 - 12.2018
Job overview
- Resolved customer relations issues promptly and effectively, ensuring high levels of client satisfaction
- Led staffing, training, and performance evaluations to support a high-performing sales and service team
- Drove sales by educating customers on product features, brand value, and personalized style recommendations
- Thrived in a fast-paced retail environment while maintaining focus on team productivity and customer engagement
- Provided support to other store locations, contributing to operational consistency and staff development
- Achieved recognition as Top Sales Associate for August 2017 for outstanding individual performance at Mc Arthur Glen
Education
British Columbia Institute of TechnologyBurnaby, BC
Diploma from Business Operations Management
05-2025
University Overview
- Served as Student Set Representative for 2 years, advocating for student interests and communication between students and faculty
- Selected as Delegate for BCIT JDC Operations Team 2024, contributing to business case competitions and team operations
Skills
- Business analysis
- Data Driven
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong ability to create reports, analyze data, and prepare presentations
- Continuous improvement
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English
Timeline
Student Business Consultant
Kadant Carmanah Design
03.2025 - 05.2025
Student Business Consultant
Restwell Mattress Factory
09.2024 - 12.2024
Student Financial Planner Manager
CDI College
03.2021 - 03.2023
Loans Underwriter
Canada Drives
04.2019 - 04.2020
Sales Manager
Sunglass Hut
07.2018 - 12.2018
British Columbia Institute of Technology
Diploma from Business Operations Management
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