Summary
Overview
Work History
Education
Skills
Timeline
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Danielle D’Ambrino

Kitchener,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

27
27
years of professional experience

Work History

Personal Shopper

Instacart
01.2017 - 05.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending delivery to customer.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Residential Cleaner

Soft Paws Cleaning
05.2003 - 05.2023
  • Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
  • Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
  • Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
  • Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.

Medical Receptionist

KW Urgent Care Clinics
08.1996 - 04.2003
  • Coordinated patient check-in, check-out and payments for billings
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Kept waiting room and examination rooms neat, organized and well stock.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Education

High School Diploma -

Cameron Heights Collegiate Institute
Kitchener, ON
06.1995

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Flexible Schedule

Timeline

Personal Shopper

Instacart
01.2017 - 05.2023

Residential Cleaner

Soft Paws Cleaning
05.2003 - 05.2023

Medical Receptionist

KW Urgent Care Clinics
08.1996 - 04.2003

High School Diploma -

Cameron Heights Collegiate Institute

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Danielle D’Ambrino