Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Danielle Cuniberti

Kirkland Lake,ON

Summary

Dynamic professional with a proven track record in customer service excellence and inventory management, notably at Dollar Bits and Discount. Skilled in conflict resolution and maintaining high levels of customer satisfaction, I bring a blend of strong work ethic and effective decision-making aptitude. Achievements include enhancing operational efficiency and fostering team engagement through effective leadership.

Overview

12
12
years of professional experience

Work History

Cashier

East-Glo Castle
03.2024 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Mixed paint and maintained paint machine.
  • Mixed both latex and oil based paints
  • Received shipments and ensured inventory was entered in the system correctly and pricing was accurate
  • Received and picked orders for contractors for pick up or delivery

Manager

Dollar Bits and Discount
09.2021 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Did daily bank deposits

Manager

Blue Ridge Warmblood
01.2013 - 12.2020

-Maintained and cared for horse facility with up to 30 horses at a time

-coordinated vet and farrier appointments and followed medical and rehab instructions per individual animals

- cleaned and maintained facility

- drive tractor, truck with trailer

Education

OSSD -

Dr. Denison Secondary School
Newmarket, ON

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Merchandise Restocking
  • POS system operations
  • Guest inquiries
  • Inventory Management
  • Inventory Control
  • Order Packaging
  • Decision Making Aptitude
  • Sales expertise
  • Retail Merchandising
  • Product Recommendations

Languages

English
Full Professional

Timeline

Cashier

East-Glo Castle
03.2024 - 10.2024

Manager

Dollar Bits and Discount
09.2021 - 08.2023

Manager

Blue Ridge Warmblood
01.2013 - 12.2020

OSSD -

Dr. Denison Secondary School
Danielle Cuniberti