Danielle Crocker
Medicine Hat,AB
Overview
12
12
years of professional experience
1
1
Certification
Work History
Learning Specialist
CIBC
12.2018 - Current
- Collaborated with stakeholders to identify training needs and resource gaps.
- Facilitated workshops using adult learning principles and engaging methodologies.
- Evaluated training effectiveness through feedback and assessment tools.
- Consulted on instructional materials that align with organizational goals and strategies.
- Utilized Learning Management System to track participant progress and course completion.
- Facilitated group discussions to promote collaboration and communication among learners.
- Consulted on training materials to enhance the onboarding experience for new employees.
- Collaborated with department managers to align onboarding processes with team needs.
Senior FSR
CIBC
10.2015 - 12.2018
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
CIBC
06.2013 - 10.2015
- Coordinated schedules for staff to ensure optimal coverage and service quality.
- Assisted in training new employees on company policies and procedures.
- Managed daily customer inquiries to provide timely support and solutions.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Bachelor of Arts - Development Studies
University of Calgary
Calgary06-2013
Skills
- Process improvement
- Team development
- Adult learning principles
- Change management
- Strategic initiative
- Leader development
Certification
- Prosci Change Management Practitioner - 04/06/2022
Affiliations
- Board Director - Medicine Hat Community Housing Society
Timeline
Learning Specialist
CIBC
12.2018 - Current
Senior FSR
CIBC
10.2015 - 12.2018
Assistant Manager
CIBC
06.2013 - 10.2015
Bachelor of Arts - Development Studies
University of Calgary