Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Danielle Crocker

Medicine Hat,AB

Overview

12
12
years of professional experience
1
1
Certification

Work History

Learning Specialist

CIBC
12.2018 - Current
  • Collaborated with stakeholders to identify training needs and resource gaps.
  • Facilitated workshops using adult learning principles and engaging methodologies.
  • Evaluated training effectiveness through feedback and assessment tools.
  • Consulted on instructional materials that align with organizational goals and strategies.
  • Utilized Learning Management System to track participant progress and course completion.
  • Facilitated group discussions to promote collaboration and communication among learners.
  • Consulted on training materials to enhance the onboarding experience for new employees.
  • Collaborated with department managers to align onboarding processes with team needs.

Senior FSR

CIBC
10.2015 - 12.2018
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Assistant Manager

CIBC
06.2013 - 10.2015
  • Coordinated schedules for staff to ensure optimal coverage and service quality.
  • Assisted in training new employees on company policies and procedures.
  • Managed daily customer inquiries to provide timely support and solutions.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

Bachelor of Arts - Development Studies

University of Calgary
Calgary
06-2013

Skills

  • Process improvement
  • Team development
  • Adult learning principles
  • Change management
  • Strategic initiative
  • Leader development

Certification

  • Prosci Change Management Practitioner - 04/06/2022

Affiliations

  • Board Director - Medicine Hat Community Housing Society

Timeline

Learning Specialist

CIBC
12.2018 - Current

Senior FSR

CIBC
10.2015 - 12.2018

Assistant Manager

CIBC
06.2013 - 10.2015

Bachelor of Arts - Development Studies

University of Calgary
Danielle Crocker