DANIELLE CRITCH
Grande Prairie,Canada
Summary
Dynamic Support/Case Manager with extensive experience at Grande Prairie Friendship Center, adept in crisis intervention and conflict resolution. Proven ability to develop individualized service plans and maintain strong relationships with clients and stakeholders. Skilled in financial support and record keeping, ensuring compliance with funder requirements while fostering a trauma-informed care environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support/Case Manager
Grande Prairie Friendship Center - Kiwewin
Grande Prairie, AB
03.2023 - Current
- Daily reporting to program coordinator
- Immediately report and discuss any concerns that might arise to the program coordinator
- Providing short erm support to participant to maintain housing, including booking case management intake, checking in with participants bi-weekly or monthly, depending on needs assessed
- Ensuring that participant files are maintained and updated
- Refer participants in crisis to appropriate resources
- Maintain electronic and hard copy files, case notes, daily, weekly and monthly stats
- Dealing with crisis issues between participant/landlord
- Provide information and referrals to appropriate agencies
- Treat all clients with dignity and respect
- Foster and maintain relationships with professionals involving participant's needs
- Maintain confidentiality at all times
- Maintain positive working relationships within the Grande Prairie Friendship center
- Follow policy and procedure guidelines of the Grande Prairie Friendship Center
- Hold tax clinics and complete documents to have them ready to be filed.
Housing First Case Manager
Centerpoint Facilitation; Dollarama
Grande Prairie, AB
06.2022 - 01.2023
- Financially compete budgets with participants to determine eligibility and amounts to be distributed for rent enhancements.
- Support supervisors.
- File audits.
- General scanning and filing, as needed.
- Agency operations - ensuring the requirements of our funders and stakeholders are met.
- Reporting monthly, quarterly, and annually to respective parties.
- Intakes/discharges.
- Planning meetings, etc.
- Individual Care - Support individuals with complex mental and physical health needs including drug induced conditions
- Obtaining and referring to required resources, and seeking out alternatives for the best possible outcome of care.
- Conflict resolution: liaison between the landlord and participants.
- Cooperate with landlords to salvage potential evictions and/or support with the eviction, when appropriate; support the individual with rehousing, or accessing services to stabilize housing safely.
- Assess and manage risk.
- Developed individualized service plans for clients based on needs and goals.
- Coordinated care services among healthcare providers and community resources.
- Conducted regular assessments to evaluate client progress and adjust services.
Education
Some College (No Degree) -
Business Career College
Grande Prairie, ABSkills
- Class 5 driver's license
- Valid criminal record check
- Valid child intervention check
- Valid first aid
- CVITP
- Trauma-informed care
- GENDER-BASED ANALYSIS PLUS
- foip
- Whmis
- Mental health first aid
- Crisis intervention and communication skills
- Person-centered approaches
- De-escalating potentially violent situations
- Record keeping
- Conflict resolution
- Problem solving
- Adaptability
- Active listening
- Stress management
- Goal setting
- Financial support
- Verbal and written communication
- MS office
Affiliations
- gardening,
- volunteering at the local race track
- camping
- travelling
Accomplishments
- Employee of the month January 2025
Certification
rst Aid
References
References available upon request.
Timeline
Support/Case Manager
Grande Prairie Friendship Center - Kiwewin
03.2023 - Current
Housing First Case Manager
Centerpoint Facilitation; Dollarama
06.2022 - 01.2023
Some College (No Degree) -
Business Career College