Danielle Cotter
Welland,ON
Summary
Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations. Knowledgeable in medical software applications. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care. Compassionate, energetic, organized and friendly with excellent interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrator
Ontario Addiction Treatment Centre
05.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Communicated with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations
- Supervise urine drug screening, and testing using a dipstick
- Management of Patient active scripts including script cancellation as per Rx protocol
- Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
Administrative Assistant
QueenChester Terrace
04.2022 - 11.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Community Support Worker
Care Partners
05.2017 - 04.2022
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
Education
Graduate Certificate - Medical Office Assistant
Trillium College
St. Catharines, ON09.2023
High School Diploma -
Eastdale Secondary School
Welland, ON06.2014
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Telephone reception
- Schedule and calendar management
- Multitasking and Organization
- Computer Literacy and Technical Skills
Languages
English
Native or Bilingual
Certification
● CPR
● First Aid
● WHMIS
● CSW Certification
Timeline
Office Administrator
Ontario Addiction Treatment Centre
05.2023 - 12.2024
Administrative Assistant
QueenChester Terrace
04.2022 - 11.2022
Community Support Worker
Care Partners
05.2017 - 04.2022
Graduate Certificate - Medical Office Assistant
Trillium College
High School Diploma -
Eastdale Secondary School
● CPR
● First Aid
● WHMIS
● CSW Certification
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