Danielle Cooke

• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting information and insurance payments.
• Calculated premiums and established payment methods.
• Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
• Provided quotes and promoted products for building, contents and vehicle insurance.
• Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
• Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.

• Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
• Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
• Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
• Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.

• Provided 5 daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening
• Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain customer satisfaction
• Maintained clients' treatment records and designed long-term care programs for return customers
• Discussed body treatment needs and expectations with clients to maintain customer satisfaction

• Answered telephone calls to field inquiries from clients, and various other callers seeking information.
• Collected Treatment payments from clients and updated account balances.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Kept reception area clean and neat to give visitors positive first impression.

• Engendered customer loyalty by remembering personal preferences and allergy information.
• Memorized ingredients and recipes for specialty drinks.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Cultivated ability to recall customers' names and address them by name.
• Cleaned counters, machines, utensils and seating areas daily.
• Maintained regular and consistent attendance and punctuality.