Danielle Colasanti
Rancho Cordova
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Blue Shield
Rancho Cordova
03.2014 - 07.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Sacramento City College
Sacramento, CASkills
- Customer service
- Conflict resolution
- Customer relationship management
- Product knowledge
- Time management
- Effective communication
- Team collaboration
- Product sales
- Quality assurance controls
- Teamwork
- Relationship building
- Sales support
Timeline
Customer Service Representative
Blue Shield
03.2014 - 07.2024
Sacramento City College
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