Danielle Coates
Newmarket
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
SAP Administrator
York Catholic District School Board
11.2023 - Current
- Managed user access and authorizations, maintaining a secure environment in compliance with company policies.
- Served as the primary point of contact for all SAP-related inquiries, providing prompt resolution to user concerns.
- Contributed to the continuous improvement of internal workflows by sharing insights from daily tasks and lessons learned throughout projects.
- Resolved technical issues for end-users through timely troubleshooting and effective communication.
- Facilitated cross-departmental collaboration through effective communication between IT staff and business users during critical projects.
- Documented processes and procedures meticulously, enabling efficient knowledge transfer among team members.
- Provided expert guidance on SAP best practices, training end-users to improve overall proficiency.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
SAP/LMS Analyst - Contract
BMW Canada
07.2021 - Current
- Identified clear connections between policies and business results to eliminate or reduce confusion and help retailers achieve target goals.
- Cultivated positive relationships with retailers to ensure learning paths are followed.
- Respond to all retailer inquires to support the network.
- Performed system analysis, documentation, testing, implementation, and user support in LMS operating system.
- Cultivated relationships within the company to share tips and information.
- Maintained database systems to ensure accurate data.
- Create reports for future needs analysis and ad-hoc reporting in support of decision-making.
- Evaluated retailer needs and feedback to drive course selection and course content improvements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Facilitated successful negotiations, constructing complex financial rate structures and drafting contract language.
- Liaised with different departments to coordinate information and data gathering for contract development.
- Managed assigned contracts throughout lifecycle, identifying need for and implementing amendments, renewals, terminations and other necessary contractual actions.
- Coordinate all facility bookings, hotels, travel, catering and event requirements.
- Create training content material and presentations.
- Deliver course material to a wide range of students with different levels of expertise.
Warranty Analyst
BMW Group Canada
03.2018 - 07.2021
- Process and control of all warranty claims submitted bu the retailer network.
- managing the quality of claim submission.
- Consulting with retailers on aftermarket and warranty integrity issues and managing overall warranty cost.
- Maintain relationships with the retailer network.
- Answer and maintain all IDS warranty questions within a specified timeframe.
- Assist with training and clarification on policy and procedure to the retailer network.
- Create and release all component warranty extensions from AG
- Assist with claim appeals.
Warranty Manager
Ferrari Of Ontario
06.2016 - 02.2018
- Automated office operations to manage client correspondence, record tracking and data communications.
- Monitored financial bookkeeping for accuracy and compliance resolving identified discrepancies.
- Promptly and accurately submit all warranty claims for all divisions.
- maintain warranty schedules.
- Maintained physical and computer-based filing system.
- Responded to internal and external requests for information.
- Created reports, correspondence and spreadsheets with Microsoft programs.
- Followed-up with staff and customers regarding missing or needed information.
- Adhered to all related company policies and government regulations.
Jr. Controller
NewRoads Automotive Group
02.2014 - 05.2016
- Completed journal entries, reconciliations, and account analysis to prepare monthly financial documents and general account management.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Assisted with Monthly Financial Statement creation and submitted to manufacture.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Responsible for overseeing the accounting clerks day to day operations.
Jr. Controller/ Warranty Administrator
Auto Group Inc
02.2009 - 01.2014
- Manage day to day accounting functions ex:
- Accounts payables/Account receivables, Deal balancing and posting, reconciling bank accountings, posting daily bank transaction, maintaining Floorplan
- Posting general journal entries, reconciling schedules, creating monthly financial statement, depreciate monthly assets.
- Provide relief for 3 other locations as required.
Skills
- Deadline Adherence
- Data Processing
- Analytical Thinking
- Strategic Planning
- Quantitative and Qualitative Analysis
- Multiple Priorities Management
- Process Improvement
- Community Relationships
- Records Maintenance
- Retailer Support
Timeline
SAP Administrator
York Catholic District School Board
11.2023 - Current
SAP/LMS Analyst - Contract
BMW Canada
07.2021 - Current
Warranty Analyst
BMW Group Canada
03.2018 - 07.2021
Warranty Manager
Ferrari Of Ontario
06.2016 - 02.2018
Jr. Controller
NewRoads Automotive Group
02.2014 - 05.2016
Jr. Controller/ Warranty Administrator
Auto Group Inc
02.2009 - 01.2014
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