Danielle Chevers

• Managed communication between associates and management, addressing key issues and needs.
• Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
• Collaborated with key executives on compliance issues and issued recommendations for remediation.
• Identified root cause of problems to properly correct issues.
• Interacted professionally with various organizational levels and proactively escalated issues to management.
• Worked collaboratively with corporate staff, risk management and other corporate leaders to address performance improvement and safety issues.
• Maintained compliance with internal SOPs and external regulations and brought compliance issues to attention of management.

• Collaborated with a variety of Enterprise-wide roles including the operational risk teams in developing framework and process controls related activities that impact Canadian Banking
• Delivered on the Canadian Banking regulatory compliance and controls program objectives including completion of control testing, and escalating any findings through appropriate channels
• Ensured process maps were evergreen or audit-ready to facilitate the smooth review of audits and regulatory asks for Retail Products
• Designed and modified reporting procedures and controls to inform business development and growth.
• Created data mapping documentation for use in migration efforts.
• Identified and led business process mapping and re-engineering for various activities.
• Automated collection, organization and mapping processes with visio.
• Conducted business data analysis to define product requirements for mapping, data schema definition and testing.
• Supported team during audits and performed review and testing of specific key controls.
• Developed comprehensive testing strategies to validate controls.

• Developed and maintained Power BI dashboards and reports for multiple stakeholders.
• Utilized DAX functions to create complex data models an calculations.
• Used Power Query to connect to multiple data sources and transform data.
• Created custom visuals and provided technical support to end users.
• Developed automated reports and dashboards to meet business needs.
• Analyzed data and provided insights to improve business operations.
• Supported the Manager/Senior Manager with the execution, procedural, and guidance of the Enterprise AML/ATF and Sanctions Risk assessment across all accessible units and business lines.
• Created template for Quality Assurance on Inherent and Program Effectiveness surveys which were completed by all business lines accessible units.
• Generated and disseminated ad-hoc and scheduled reporting deliverables related to the Risk Assessment.
• Provided support between the FCRM technology team and Program Governance Office that were related to requests for updates t the Enterprise Risk Assessment tool.
• Supported Senior Manager with mapping of control ownership between Enterprise Centralized Control Units and Business Line AML teams related to the Program Effectiveness Assessment.

• Analyzed large amounts of data to find patterns of fraud and anomalies.

• Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.

• Contacted customers directly to notify them of fraudulent activity and minimize impacts.

• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

• Performed risk analyses to identify appropriate security counter measures.

• Recommend improvements in security systems and procedures. • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote inter disciplinary, collaborative approach to customer service provision.

• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

• Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.

• Contacted customers directly to notify them of fraudulent activity and minimize impacts.

• Conducted training and change management processes to improve operations.

• Investigated and resolved customer complaints to foster satisfaction.

• Supervised and led employees to high performance levels in cross functional matrix management structure.

• Developed and executed plans to monitor standard process adherence.

• Improved understanding of financial statements, which helped in assessing risk.

• Assessed credit risk and analyzed financial statements.

• Discovered major instances of fraud, embezzlement, and large balances due