Danielle Calden
Cochrane,AB
Summary
I am a enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I always maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Cayton Bay - Parkdean Resorts
01.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Coble's Coffee Bar
09.2020 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Debt Collector
First Locate
03.2018 - 09.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Documented customer payment interactions and account statuses for future reference.
Education
High School Diploma -
Scalby School
Scarborough, England06.2009
Skills
- Safe Food Handling
- Dining Area Maintenance
- Menu Recommendations
- Food Running
- Customer Service
- Order Accuracy
Languages
English
Native or Bilingual
Timeline
Waitress
Cayton Bay - Parkdean Resorts
01.2022 - 06.2023
Barista
Coble's Coffee Bar
09.2020 - 01.2022
Debt Collector
First Locate
03.2018 - 09.2020
High School Diploma -
Scalby School
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