Danielle Cacciatroi
Canyon Lake
Summary
Experienced with leading sales teams and managing retail operations. Utilizes expertise in customer engagement, inventory control, and sales strategies to drive performance. Track record of fostering strong customer relationships and achieving consistent sales growth.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Mad Countertops LLC
Canyon Lake CA
11.2018 - 12.2025
- Streamlined office operations to enhance workflow efficiency and reduce delays.
- Managed vendor relationships, negotiating contracts for supplies and services.
- Implemented organizational systems for improved document management and retrieval.
- Supervised administrative staff, fostering a collaborative and productive team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 5 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Retail Sales Manager
Perfumania
Lake Elsinore, CA
11.2003 - 03.2010
- Directed daily operations to optimize sales performance and enhance customer experience.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Implemented promotional strategies to increase brand visibility and drive store traffic.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Centennial High School
Corona, CASkills
- Organizational skills
- Office administration
- Quality control
- Product sales
- Product promotion
- Customer relations
- Scheduling and calendar management
- Relationship building
- Computer proficiency
- Complaint resolution
- Follow-up skills
- Scheduling
- Call management
- Team development
Timeline
Office Manager
Mad Countertops LLC
11.2018 - 12.2025
Retail Sales Manager
Perfumania
11.2003 - 03.2010
High School Diploma -
Centennial High School